Document Production Associate (1st Shift, Weekends)

(* denotes an “essential function”)

*Utilize appropriate logs and/or tracking software for all document production work

*Thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle

*Perform work in document production, proofreading, intake and workflow coordination functions, as needed

*Use established procedures, standards and formats to edit, proof, convert, create, transcribe or otherwise complete document production requests to client satisfaction

*Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions

*Communicate with team members, lead, supervisor or client on job or deadline concerns

*Meet contracted deadlines for service delivery to our clients

*Troubleshoot basic software or hardware problems

Help to foster a proactive environment of continuous service enhancement and relationship building with the client

Perform quality assurance on work, as requested

Adhere to Williams Lea Tag policies, in addition to client policies

Use equipment and supplies in a cost efficient manner

High school diploma or equivalent

Minimum (1) year document production experience preferably in a legal, banking or large corporate environment

Skilled in the use MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills

Familiar with other software programs for editing and/or creating documents

Strong attention to detail; able to work on multiple projects simultaneously

Must have good organizational skills

Must be able to meet deadlines and complete all projects in a timely manner

Ability to handle sensitive and/or confidential documents and information

Able to exercise good judgment to make decisions that conform to business needs and policy