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Report to Operations Manager / Assistant Service Center Manager and/or Service Center Manager
Lead, guide and direct dock employees as needed to include setting targets, monitoring performance, providing coaching, counseling and development Accountable for the management of an efficient, clean and safe LTL operation to include dock planning and set up schedules
Enforce understanding and compliance with all Company policies and procedures; safety rules and government regulations
Involved in and makes recommendations in the hiring and termination processes
Administer and carry out assigned portions of the Service Center Business plan as set forth by the Service Center Manager
Responsible for meeting all KPI’s assigned
Daily utilization of all Company enhancement tools and processes
Review and revise schedules to increase efficiencies and to lower cost
Responsible for equipment assignment and movement (trailers and tractors) in collaboration with other supervisors/management
Responsible for proper communication to customers via phone, fax or email
Oversee and responsible for all paperwork associated with the dock to ensure it is handled timely and correctly by employees
Regular attendance is required.
This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.
High School Diploma or General Educational Degree (GED), or any combination of education and experience, which would provide an equivalent background. Bachelor Degree preferred
Thorough understanding of the LTL trucking industry, including basic paperwork flow preferred
Prior management, dispatch and dock experience required, preferably in LTL trucking industry
Must be knowledgeable of local metropolitan area
Must have strong leadership skills including the ability to hire, coach, counsel, train, mentor and terminate employees.
Team building and interpersonal skills
Possess excellent verbal, written and listening communication skills
Excellent planning and organization skills
Must have good computer skills (AS/400 & MS Office a plus)
Must have strong work ethic and good problem solving skills
Must be willing to work 50 hours/week average
Must be able to work any shift including nights and/or weekends and in any weather condition
Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job
Must be able to comply with all company policies, rules, procedures and Code of Conduct
Must be able to interact well with others
Must be able to work independently, or in a team setting
Must be capable of working under tight time constraints in a high volume environment with multiple priorities
Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
Must be authorized to work in the United States

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