Distribution Assistant

Join a team that is dedicated, customer centric, able to adapt to change and enjoys working in the field making sure customers are receiving the best experience in a fast-paced environment.

Assist Distribution Managers Areas of responsibility include home delivery, single copy, third party distribution of the Houston Chronicle along with several third-party distribution partner contracts.

The Distribution Assistant may also receive work assignments within many areas of the distribution function, which may include transportation, customer service, and redelivery operations.

This position may be full time or part time.

What will you do?

• Ensure compliance with independent contractor agreement; recommend corrective action for violations.
• Monitor delivery of all products distributed by contractors within the delivery area.
• Assume delivery responsibilities for open routes when necessary.
• Contact customers with service-related problems; Work with Distributors and independent contractors to resolve service issues in a timely and permanent manner.
• Verify the accuracy of information submitted by independent contractors.
• Monitor and assist in delivery of customer issues such as missed, damaged, or late delivered papers.
• Regularly attend departmental meetings to maintain a cohesive, well-informed unit.
• Assist other departments as necessary.
• Regularly communicate progress and concerns to supervisor.
• Prepare requested reports in a timely and accurate manner.
• Periodically audit routes to evaluate service performance and route structure efficiency.
• Actively recruit independent contractors.
• Ensure that the distribution center is maintained in a safe, secure, and clean manner.
• Other essential duties and tasks as assigned.

What will it take to be successful?

• Excellent interpersonal and communication skills.
• Ability to adapt and react to change.
• Some Computer skills using Outlook, Word, and Excel. Ability to learn 3 rd Party programs such as RouteSmart.
• Ability to work a flexible schedule.