Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 20 years. We are part of Ameriprise Financial Inc., a US financial planning company headquartered in Minneapolis with a global presence and diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection.
Be part of an inclusive, collaborative culture that rewards you for your contributions, and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So, if you're talented, driven and want to work for a strong, ethical company that cares, take the next step and create a career at Ameriprise India LLP.
Key Responsibilities
Work as part of Operations team primarily supporting the Distributed applications
Respond to incidents as well as work to identify proactive incident circumvention
Support the Batch Operations that occurs nightly for Distributed systems
Work on rotation basis during the day and night Operations shift to support both night batches and the day time Operations work alternatively
Identify and recommend performance enhancements/improvements for applications
Provide 24x7 on-call support and work during hours that accommodate a portion of the US work day or during the full US work day shift (India night shift) including weekends / holidays
Incident & Problem Management
Work towards quick resolution/recovery of the high priority incidents in a time-bound manner to ensure business continuity and minimum downtimes
Coordinate and drive restoration of service disruptions/business escalated issues to meet and exceed established SLAs/OLAs
Ensure action plans are in place to address recurring issues, including escalation and effective hand-off to other teams as required
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Work towards aggressive root cause analysis/permanent resolution for all the business impacting recurring technical issues
Change Management
Participate in change reviews and understand operational impacts due to changes
Continuous Service Improvement Initiatives
Improve effectiveness and efficiency of existing processes
Follow best practices to enhance service delivery
Develop the ability to think and act strategically
Engage in the business and technology interactions to improve the service quality
Ensure appropriate quality checks to decrease the risks and errors
Ensure to execute processes to optimize cost and quality
Required Qualifications
Bachelor’s degree in Computer Science, MIS, Information Technology, or equivalent experience.
4-8 years of experience in Production Support, Application Operations, Cloud Operations, or Site Reliability Engineering (SRE) roles.
Strong experience supporting distributed applications in Production environments.
Hands-on experience troubleshooting applications hosted in AWS Cloud environments including EC2, S3, Lambda, SNS, SQS, RDS and CloudWatch.
Strong experience with: SQL and database troubleshooting Windows Server and Linux administration Java and/or .NET application support Enterprise batch scheduling platforms such as TWS (IBM Workload Scheduler), Tidal, Control-M or equivalent
Practical scripting experience with Bash Shell and PowerShell for production support, troubleshooting, operational automation, monitoring and batch processing.
Experience automating manual operational tasks using PowerShell, Bash, Python or AWS native automation services.
Experience supporting ETL workflows, data pipelines, file transfers and batch processing environments.
Experience using monitoring and observability tools such as Dynatrace, Sumo Logic, CloudWatch or equivalent.
Strong understanding of ITIL practices including Incident, Problem and Change Management.
Proven experience in root cause analysis, service restoration and proactive incident prevention.
Preferred Qualifications Candidates who have used following tools (or have familiarity with below) will have added advantage:•
Experience with: AWS Cloud Operations DevOps and CI/CD concepts Infrastructure as Code (Terraform/CloudFormation) Python automation development
Knowledge of ETL platforms such as Informatica, AWS Glue, IDMC, or equivalent.
Experience building operational dashboards, monitoring solutions, and automated alerting mechanisms.
Knowledge of Mainframe environments and scheduling integrations is a plus.
Proven track record of identifying automation opportunities and reducing operational overhead through scripting and process improvements.
Excellent communication skills with the ability to communicate effectively with both technical and business stakeholders.
Strong analytical and problem-solving skills with a proactive operational mindset
In-Office Collaboration
We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least three (3) days per week, with flexibility to work from home two (2) days per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.
Job Family Group
Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, military status, veteran status, marital status, pregnancy, family status or any other basis prohibited by law.
We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.
