Disputes Associate

The Disputes Associate plays a central role at Checkr. At Checkr you will join our growing Operations team which ensures the accuracy and efficiency of the background screening process. This operations position requires a candidate with strong communication and interpersonal skills, the ability to remain calm in stressful situations, acute attention to detail, and a willingness to dive deep into research. You will become part of a hard working, scrappy team creating a new standard of quality in the background screening industry.

Process high volume, often repetitive, dispute related tickets. Answering incoming questions from candidates and updating information when necessary, promoting quality and maximum possible accuracy of background reports

Review and confirm the details provided by applicants to determine course of action regarding disputes by phone, email, chat, and automation

File and resolve Motor Vehicle Record and Non Motor Vehicle Record Disputes through Checkr’s internal dashboard

Identify errors within the ticket and filing process, effectively communicate opportunities for improvement to management

Recognize system bugs or errors and is able to articulate and escalate appropriately

Maintain daily production and quality KPIs related to dispute processing

Work in partnership with court researchers, vendors, law enforcement agencies to investigate disputes with a high level of accuracy

Contribute to innovation in trust & safety related product and service initiatives

Candidates with 1+ years of relevant professional experience. Prior experience in risk, fraud, compliance or trust & safety is preferred.