Dispatcher

Dispatcher

Qualifications

• Experience in the school bus industry an asset
• Good knowledge of Whitby and surrounding area
• Excellent communication skills with the ability to interact professionally while exhibiting confidentiality and diplomacy
• Ability to handle stressful situations in a composed manner
• Customer service focus
• Expertise in organizational planning and problem solving
• Computer proficiency in Microsoft Word, Excel and Outlook

Principal Duties and Responsibilities

• Ensure that drivers and staff are treated in a fair and consistent manner using the guidelines and rules set down in the Driver’s Handbook and Policy and Procedures manual
• Ensure school routes are covered in an efficient and fair manner
• Help charter department fill charters as needed
• Assist in answering public and driver inquiries and finding solutions to concerns
• Ensure all required paperwork/requests is completed in an accurate and timely manner
• Create/improve existing Operations systems
• Keep appropriate staff informed of any major issues, changes, concerns etc. in an expedient fashion
• General office duties as required