Dispatcher - Long Beach, CA

• Track vehicles, personnel, and assets using GPS and dispatch management systems
• Monitor real‑time operational data (location, progress, duration, downtime)
• Confirm check‑ins, job completions, and shift changes
• Identify inefficiencies, bottlenecks, or potential service disruptions

• Accurately document all dispatch activities, communications, and incidents
• Maintain logs, call records, run sheets, incident reports, and service confirmations
• Ensure all dispatch records meet legal, regulatory, and audit requirements
• Prepare operational reports related to response times, productivity, and service outcomes
• Support billing, payroll, and compliance processes through precise data entry

• Enforce company safety protocols and operational procedures
• Monitor compliance with DOT, OSHA, and other applicable regulations (when applicable)
• Respond to accidents, incidents, or emergencies following established escalation procedures
• Coordinate emergency response and support services when needed

• Provide professional, calm, and courteous interaction with customers always
• Address customer inquiries, complaints, and service concerns
• Provide accurate status updates and realistic expectations
• De‑escalate high‑stress or emotionally charged situations with professionalism

• High school diploma or GED (required)
• 2+ years of dispatcher, logistics, operations, or call‑center experience (preferred)
• Demonstrated ability to multitask and prioritize in a fast‑paced environment
• Strong verbal and written communication skills
• Proficiency with computers, dispatch software, and Microsoft Office or similar tools

• Dispatcher certification (e.g., emergency, transportation, or industry‑specific)
• Knowledge of local geography, traffic patterns, and service zones
• Experience with GPS tracking systems and fleet management software
• Bilingual communication skills (industry/location dependent)

• Dispatch management systems
• GPS and fleet‑tracking platforms
• Spreadsheets, email, and reporting software

• Computer (Keyboard, mouse)
• Phone
• Office equipment (printer, copy machine, etc.)

• Requires sitting for prolonged periods of time
• Requires using hands to handle, control or lift objects
• Requires lifting up 40lb
• Requires repetitive motion of hands

This job description is not intended to be all-inclusive, and employees will also perform other duties as assigned by management as required.

Traffic Management LLC (TML) reserves the right to revise or change job duties and responsibilities as the need arises.

This job description does not constitute a written or implied contract of employment.