Dispatcher

Guelph, ON, CA, N1G 2W1

Department: Campus Safety Office Position covered by the Collective Agreement with USW Local 4120

If you are a current employee of the University of Guelph you must apply on the internal Career Page in order to be considered as an internal applicant. Career Opportunities (sapsf.com)

General Purpose

The Campus Safety Office is looking for a regular full-time Dispatcher to be part of our team with a goal of keeping our campus community safe. This is an ideal position for someone who likes working in a fast-paced team environment, has a flexible schedule and a strong desire to help others.

Duties and Responsibilities

This position reports to the Manager of Emergency Planning and Administration, Campus Safety Office, with direction from the shift Sergeants.

The responsibilities for this position include:

Intake of requests for assistance from the public, staff and students

Intake of all emergency calls for assistance on campus and dispatch of appropriate response by police, fire prevention or first response team personnel

Reception for Campus Safety Office – in person and telephone inquiries

Monitor multi-alarm computer system and direct response to fire alarms, building supervisory alarms, intrusion alarms and personal safety alarms.

Document events and actions within the internal records management system software

Communicate with campus emergency personnel by way of two-way radio or phone

Liaise with the Guelph Police Service dispatch and records units from time to time

Support parking enforcement personnel with general inquiries and tow situations by way of radio and telephone

Provide clerical support as required and other duties as assigned

Requirements

Completion of secondary school education, 1-year community college diploma an asset