Dispatcher

Environment, Health & Safety

Conducts business in compliance with all Environmental Health & Safety Policies.

Conducts periodic safety meetings as well as updating safety documents and logs.

Manages employee health and safety through creating a safe workplace with Safety Save, training and observations, and regularly scheduled assessments.

Ensures operating standards are conducted; supported by robust training and communication actions

Supervisory Responsibilities

Provides direct and indirect managerial oversight by assigning tasks, daily assignments and other daily duties to include, as applicable:

Drivers Field Service Techs Set Up Crews Transportation Coordinators Branch Coordinator

This role will manage tasks, daily assignments and other daily duties for temporary workers and contractors as appropriate.

This role owns DOT compliance within an assigned territory

Fleet & Efficient Use of Resources

Sets daily/weekly/monthly priorities for the team

Schedule and assigns in-house or vendor drivers in direct support of 100% on-time pick-up and delivery targets and achievement of delivery & installation profit margin

Schedules and assigns services and maintenance calls supporting customers on rent

Reviews next day/week/month deliveries and pick-ups and develops a dispatch plan

Load level volume with end to end customer communication

Create and receive purchase orders for all transport vendors; arrange for permits, and set up pilot cars and escorts where required for delivery, return, and relocation of unit

Coordinate employees, or vendors and contractors for timely completion of complex installation and removal

Monitors digital tracking to update customer orders, delivery schedules, and communicate with customers, WS employees & vendors

Ensures Drivers collect appropriate documentation and signatures related to delivery/pick-up of units

Ensure drivers document damages at retrieval and return

Monitors and documents DVIR and preventative maintenance files

Ensures all daily/weekly/monthly paperwork is completed, recorded and filed

The ability to tracks drivers / venders through digital applications for on time excellence

Works to schedule deliveries/pick-ups outside of current dispatch schedule as appropriate

Assists Drivers in change of schedule or route issues, when necessary

Communicates with customers to assist in scheduling daily/weekly/month activities

Confirm site readiness, delivery access and permitting

Define and maintain office/administrative procedures. Act as local coordinator and/or point of contact for branch activities such as time keeping/payroll, accounts payable/receivable, purchase orders, filing, and reception duties

May manage one or more Branch Administrative employees

Review Drivecam coaching opportunities and take action as necessary

Conducts performance discussions and training

Other duties as assigned