Dispatcher

Phoenix Metals Company is a metal distribution company with 19 locations across the United States.

The company is a subsidiary of Reliance Inc., a Fortune 500 SEC registrant, and the largest metals service center company in North America.

· Generally responsible for completing basic, routine tasks with detailed instructions.

· Responsible for scheduling and dispatching tractors-trailers or other vehicles to appropriate locations according

to customer requests, specifications, or needs, using radios or telephones.

· Following instructions, coordinates with shipping staff to provide direction for outbound shipments.

· Using a warehouse management system, systemically opens/closes shipments and prepares accurate bills of

lading for outbound freight.

· Ensures the accuracy of all shipping documents by strict adherence to standard operating procedures.

· Gathers and enters shipping information into warehouse management system.

· Assists in resolving any discrepancies and/or quickly escalates issues to management.

· Maintains the load board with accurate information.

· Assists with customer communication for scheduling of shipments.

· Assists customers and sales inquiries to address questions, problems, and requests for service, pick-up and

delivery.

· Monitors personnel or equipment locations and utilization to coordinate service and schedules.

· May coordinate with Drivers/Vehicle Maintenance employees when repairs and/or service maintenance is

required on trucks.

· Responsible for adhering to safety processes and protocols.

· All other duties and responsibilities assigned by management.

· 0-5 years of relevant experience or any equivalent combination of education and experience that provides the required knowledge, skills, and abilities required.

· High School diploma/GED preferred.

· Warehouse experience preferred. · Transportation experience preferred.

· Strong written and oral communication skills required.

· Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar required. · Efficient, well organized and detail oriented with a proven track record of problem-solving.