bamboohr
Dispatchable Support Engineer - Tier 3
Ergos Technology Partners SAL Offshore
Houston, USA
Full-time
Mid · 3+ years experience
Hybrid
Discovered Yesterday
Microsoft 365Exchange OnlineTeamsSharePointExchange 2013SonicWall
Free
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Role Overview
ERGOS Technology Partners is an international managed IT services provider headquartered in Houston, Texas, delivering end- to- end computer support and services to businesses and organizations of all sizes.
Our LIVE Desk is the heartbeat of client experience - and this role sits at a uniquely visible intersection of remote support and on-site presence.
We are looking for an experienced, motivated Tier 3 Support Engineer with strong technical skills, a superior customer service aptitude, and a genuine passion for technology.
You will handle complex escalations, think outside the box to identify root causes, and communicate technical solutions clearly to clients of all backgrounds.
You stay current on emerging technologies and industry trends - not because you have to , but because you want to.
As a Dispatchable Support Engineer , you will serve Houston -area clients both remotely and on-site.
Candidates who live in or near Houston are strongly preferred - your proximity to our clients is part of what makes this role work.
Key Skills for This Role
Microsoft 365Exchange OnlineTeamsSharePointExchange 2013SonicWall
Full Job Posting
About This Role
ERGOS Technology Partners is an international managed IT services provider headquartered in Houston, Texas, delivering end- to- end computer support and services to businesses and organizations of all sizes.
Our LIVE Desk is the heartbeat of client experience - and this role sits at a uniquely visible intersection of remote support and on-site presence.
We are looking for an experienced, motivated Tier 3 Support Engineer with strong technical skills, a superior customer service aptitude, and a genuine passion for technology.
You will handle complex escalations, think outside the box to identify root causes, and communicate technical solutions clearly to clients of all backgrounds.
You stay current on emerging technologies and industry trends - not because you have to , but because you want to.
As a Dispatchable Support Engineer , you will serve Houston -area clients both remotely and on-site.
Candidates who live in or near Houston are strongly preferred - your proximity to our clients is part of what makes this role work.
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