Dispatch Team Lead

At Block by Block CA, we employ friendly Ambassadors to make public spaces better, which includes making them friendlier, safer, and cleaner. With nearly 3,000 employees nationwide, Block by Block is large enough to provide lots of opportunities but small enough to have your work noticed. Our Mission Statement is as follows:

Our rapid growth provides endless opportunities for your long-term career, not just your next job. 68% of our management team started in another job within our company, with a vast majority starting out as an Ambassador.

But don't just take it from us; here's what our colleagues think from our Fall 2024 Employee Satisfaction Survey.

o 95.2% are happy that they selected Block by Block to work with

o 91.2% of employees would recommend Block by Block to a friend or family member looking for a job

o 91.9% of employees believe their direct supervisor is approachable and supportive

o 97.6% of employees are proud of the work they do to make their communities better (safer, cleaner, friendlier)

Essential Functions: Quality Assurance & Control Review reports, logs, and documentation for accuracy and completion throughout multiple software Identify gaps in communication, documentation, or process—and take immediate corrective actions. Ensure voice mails, call records, and reports are regularly checked, processed, and resolved appropriately. Leadership & Oversight Serve as the lead point of contact during assigned shifts for issues and escalations. Provide real-time feedback, mentorship, and support to dispatchers. Enforce adherence to dispatch SOPs and "Block by Block" operational models. Monitor radio and phone communications to ensure professionalism, accuracy, and protocol compliance. Operational Continuity Ensure the dispatch center and Operations run smoothly during each shift. Handle shift handovers with complete transparency and accurate briefing. Implement emergency SOPs when needed, maintaining composure and leadership throughout. Communication Hub Excellence Ensure the team provides timely, calm, and effective communication across all channels—radio, phone, email. Maintain knowledge of district layout and use all available resources to assist ambassadors and the public effectively. Workplace Standards Maintain a professional and welcoming dispatch center environment. Enforce cleanliness and organization standards. Monitor entrance points (where applicable) and maintain awareness of building activity. Additional:

Front Line Leadership: Responsible for managing shift duties of the clean and safe ambassadors while ensuring compliance with all Block by Block standards, best practices, procedures, and policies. Being fair and holding the team responsible for completing projects and remaining productive. Responsible for communicating and leading daily shift briefings while assigning duties and zones, reviewing events, weather, and safety updates to Ambassadors. Providing excellent customer service in the BID and towards the team of Ambassadors. Provide guidance and direction for the on-street and in the field operations.

Reporting: Must be able to provide written reports of broken infrastructure, graffiti on private property, and provide a basic daily report of accomplishments and tasks completed. Must be able to provide direction and counsel to team members and report concerns to the Operations Manager.

Professionalism: Must maintain a positive, professional environment in full compliance with applicable laws, regulations, policies, procedures, and overall Block by Block standards of expected professionalism. Clean, neat, and buttoned up.

Physical Abilities: Must have the physical capacity to traverse continuously during an eight-hour shift, with normal breaks (two fifteen-minute, and one thirty-minute meal break). Must be able to work outdoors in all conditions with provided inclement weather gear.

Communication: Must be able to speak, read, and write the English language in order to create basic reports.

If you're proactive, community-driven individuals and like working in a team environment, apply today for this fantastic role to help become part of our thriving public space!

Block by Block CA is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

We are proud to offer the following benefits:

Insurance : Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.

Paid time off : Vacation, Sick Time and/or PTO ( Only where required by local requirements and contract agreements ), Paid Leave ( only where required by law ), Holidays ( only where required by contract agreement ), Floating Holidays ( only where required by contract agreement) , Birthday Pay ( eligible after one year of service at most locations unless otherwise stated in CBA ), Jury Duty ( only where required by law ).

Other : 401K Retirement Savings Plan

Must have the physical capacity to traverse continuously during an eight-hour shift, with normal breaks (two fifteen minutes, and one thirty-five-minute meal break).

Must be able to work outdoors in all conditions with provided inclement weather gear.

Must be able to lift 50 lbs. or more when needed.

COMMUNICATION -- Must be able to speak, read, and write the English language in order to create basic reports. Basic knowledge of smart phone technology