greenhouse
Dispatch Representative
Premier Truck Rental
Fort Worth, USA
Mid
Discovered 1 weeks ago
Free
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The Dispatch Representative serves as the primary communication liaison between carriers and customers for assigned loads.
This role is responsible for delivering a premier shipment experience by proactively managing carrier-customer communication from dispatch to delivery, ensuring parties receive timely updates, accurate ETAs, and notification of shipment changes.
Dispatch Representatives enhance carrier-customer satisfaction, reduce communication gaps, and allow for streamlined operations within PTR’s Logistics department.
Full Job Posting
RESPONSIBILITIES
- Serve as the primary point of contact between carriers and customers for assigned shipments.
- Monitor shipments throughout transit using telematics systems and transportation management tools.
- Provide proactive shipment updates, including estimated arrival times (ETAs), delivery confirmations, and shipment changes.
- Coordinate directly with carriers to obtain accurate shipment status, ETAs, and resolution for service issues.
- Maintain consistent, professional, and timely communication with customers throughout the shipment lifecycle.
- Document customer interactions and shipment updates within PTR systems.
- Contribute to continuous improvement initiatives by identifying opportunities to improve shipment visibility and the overall customer experience.
- Support company KPIs related to customer satisfaction, responsiveness, shipment visibility, and communication efficiency.
REQUIREMENTS
- MUST HAVE
- 1+ years of strong customer service or account experience.
- Excellent verbal and written communication skills.
- High attention to detail and organizational skills.
- Advanced problem solving and critical thinking skills.
- Ability to build positive relationships with customers, carriers, and internal teams.
- NICE TO HAVE
- Experience in logistics, transportation, or supply chain management.
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