zoho_recruit
Dispatch Executive
CHEMTEX SPECIALITY LIMITED
West Bengal, IND
Full-time
Entry · 0+ years experience
Onsite
Discovered 3 weeks ago
ZOHO ERP/CRM
Free
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ZOHO ERP/CRM
Role Overview
The Dispatch Executive will be responsible for coordinating dispatch operations, managing e-commerce shipment processes, tracking deliveries, supporting production activities, and maintaining accurate logistics and factory records in ZOHO. The role requires strong coordination skills, attention to detail, and the ability to ensure timely and smooth dispatch operations.
Key Skills for This Role
ZOHO ERP/CRM
Full Job Posting
About the Role
The Dispatch Executive will be responsible for coordinating dispatch operations, managing e-commerce shipment processes, tracking deliveries, supporting production activities, and maintaining accurate logistics and factory records in ZOHO. The role requires strong coordination skills, attention to detail, and the ability to ensure timely and smooth dispatch operations.
1. E-commerce Dispatch Coordination
Manage daily e-commerce order dispatch activities.
Coordinate with courier and logistics partners for timely shipment pickups.
Ensure accurate packaging, labeling, and dispatch documentation.
Monitor order processing timelines and ensure SLA adherence.
Handle dispatch-related communication with internal teams and logistics vendors.
2. Shipment Tracking & Coordination
Track shipments from dispatch till delivery.
Coordinate with transporters/courier partners for delivery updates and issue resolution.
Maintain shipment status records and provide timely updates to stakeholders.
Resolve delays, misrouted, or delivery-related escalations.
Prepare and share dispatch and shipment tracking reports.
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