Dispatch Agent-Senior

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

" Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date"

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Position Summary:

Review and manage daily pickup and dispatch requests received through email, customer portals, and internal systems.

Monitor pending pickups from previous days and coordinate timely resolution to prevent service delays.

Validate shipment booking details, including origin, destination, commodity, weight, dimensions, and shipment value.

Prioritize urgent, time-critical, premium, and high-value shipments to ensure adherence to service level agreements (SLAs).

Allocate pickup requests to the appropriate service centers and operational teams based on routing plans and service coverage.

Verify the completeness and accuracy of shipping documentation, including invoices, E-Way Bills, KYC documents, commercial invoices, packing lists, and MSDS for Dangerous Goods shipments.

Identify restricted, regulated, or Dangerous Goods (DG) shipments and coordinate with the relevant teams to ensure compliance with transportation regulations.

Schedule and coordinate shipment pickups with customers while ensuring all dispatch requirements are fulfilled.

Follow up with customers for pending documentation and resolve shipment-related queries to avoid operational delays.

Coordinate with field executives and service centers to track pickup status and ensure timely collection of shipments.

Provide customers with pickup confirmations, shipment status updates, delay notifications, and guidance on documentation deficiencies.

Monitor shipment movement from pickup through transit and dispatch, proactively addressing exceptions and service interruptions.

Liaise with Operations, Warehouse, Customer Service, Customs, and DG Verification teams to ensure smooth shipment processing and delivery execution.

Prepare and maintain daily dispatch, pickup, and pending shipment reports while ensuring accurate system updates and record management.

Manage operational exceptions, including failed pickups, customer rescheduling requests, Return-to-Shipper (RTS) cases, and escalation of delayed or critical shipments, while ensuring end-of-day closure and status reporting.