"It takes people to make the dream a reality." Walt was on to something when he said that, and it continues to ring true to this day.
As a Guest Relations Cast Member, you are the steward and connection to our legacy.
We make MAGIC!
In Guest Relations, you will provide outstanding service while assisting Guests with a variety of needs at all four Theme Parks, Disney Springs, both Water Parks and ESPN Wide World of Sports.
This is an opportunity for current DCP Participants with an arrival of May 4, 2026 or later as an extension - OR - Current Disney Program Representatives.
It is required that you upload a resume/CV and a cover letter for this application.
We recommend that you include current and past Disney Programs experience in your resume/CV.
For your cover letter, we recommend that you take the time to explain why you are interested in this role and why you would be a good fit.
Key Skills for This Role
My Disney ExperienceDORMS
Full Job Posting
Job Description
"It takes people to make the dream a reality." Walt was on to something when he said that, and it continues to ring true to this day. As a Guest Relations Cast Member, you are the steward and connection to our legacy. We make MAGIC! In Guest Relations, you will provide outstanding service while assisting Guests with a variety of needs at all four Theme Parks, Disney Springs, both Water Parks and ESPN Wide World of Sports. This is an opportunity for current DCP Participants with an arrival of May 4, 2026 or later as an extension - OR - Current Disney Program Representatives. It is required that you upload a resume/CV and a cover letter for this application. We recommend that you include current and past Disney Programs experience in your resume/CV. For your cover letter, we recommend that you take the time to explain why you are interested in this role and why you would be a good fit.
Basic Qualifications
Be fully available through the extension/program departure date, including nights, holidays and weekends
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Have proven knowledge of Walt Disney World Resort property, products and services, and a passion for delivering exceptional Guest Service
Be able to assess individual needs and proactively develop individualized experiences for our Guests
Handle conflict resolution and make decisions through a delicate balance of integrity and partner resourcing
Possess the ability to communicate effectively, including clear, concise, and compelling oral and written communication, as well as telephone etiquette skills
Demonstrate computer, mobile device and technical proficiency with the ability to navigate between multiple and concurrent applications
Possess the ability to handle confidential information
Work in a partnership setting and adjust quickly to operational changes
Be comfortable working independently with limited direct leadership
Be comfortable with prolonged standing and walking to various areas of the terminal to perform and maintain crowd control during peak operational hours in indoor and outdoor settings during different weather conditions
Must adhere to all Disney Look guidelines
Have an arrival date no earlier than May 4, 2026 and be fully available through at least May 2027 or later. Please be aware that you cannot participate in consecutive programs totaling more than one calendar year, including any combination of Disney College Programs or Disney Internships (specific dates will be discussed during interviews)
Have no more than FOUR (4) attendance points within the last six (6) months (not including early shift releases or authorized days off) and/or no more than ONE (1) reprimand within the last six (6) months.
A $240 non-refundable Extension Program Participation Fee is due upon accepting your extension offer. If you have a registered vehicle, a $75 parking decal renewal fee applies, or $150 for a new decal. Parking decals are limited, available first come, first served, and require a vehicle to be pre-registered in DORMS. If you have already accepted an extension in your current role and location, an additional Program Participation Fee will not be required
Be a current, active, official Disney Program Representative for the Disney College Program
Be available to arrive in January/February 2027 and depart no earlier than May 2027 ( specific dates will be discussed during interviews)
Be at least 18 years old when you submit your application
Be currently enrolled at an accredited college or university in the United States or the United States territories and actively working toward an Associate's, Bachelor's, or Graduate degree* - OR -
Have graduated from an accredited college or university in the United States or the United States territories* within the last 12 months of this job posting. (Graduation after August 31, 2025)
Have completed at least one term at your college or university (or a minimum of 6 credit hours) towards your degree before your program start date
Be in good academic standing at your school. Speak to your advisor to understand your school’s requirements for participating in an off-campus program
Have valid work authorization in the United States for the full duration of your program . U.S. citizens, U.S. nationals, green card holders, and F-1 students with valid OPT or CPT authorization are all welcome
Preferred Qualifications
Heightened knowledge of Theme Parks and Guest Tools (e.g., My Disney Experience)
Proven bilingual ability, specifically Spanish, Portuguese, Japanese, French & German.
Demonstrated strong cash handling skills with multiple forms of payments, including foreign currencies, credit card transactions & discounts.
Hold a valid U.S. driver’s license and be comfortable operating a company vehicle including under inclement weather and in minimal lighting.
Responsibilities
In this role, you will engage with Guests to service their needs in a variety of locations throughout Parks, Disney Springs, and other WDW properties, using proven knowledge of the Walt Disney World Resort property, products, and services, including My Disney Experience profiles, entitlements and itineraries. As part of the Guest Relations team, you will coordinate language assistance services, ticketing, dining reservations and special service needs and serve as a key communications hub for the park. Guest Relations Cast Members are trusted to resolve Guest concerns, manage complex situations, and collaborate with partners across Walt Disney World Resort to deliver seamless service. You may also be responsible for improving the Guest experience by proactively providing park logistics and personalized service while also being able to "solve for yes". This role delivers world-class Guest Service and is equipped with real-time park information and Guest service recovery tools. Cast Members are encouraged to model the highest standards of service, Guest interactions, Disney heritage and traditions. In Guest Relations, we empower Cast Members and Guests alike, by sharing and embedding knowledge, tips and tricks.
About Walt Disney World Resort
Parent group profile
The Walt Disney Company
Film, TV & Music Production231000 employeesFounded 1923
A leading global entertainment and media conglomerate.
