Director, Technical Services EMEA
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Key skills for this role
About the Role
FreeBalance is seeking a Director of Technical Services to lead strategy and execution of technical services across EMEA. The role involves supervising technical teams, building strategies for data migration and deployment, collaborating with R&D, and managing operations.
Key Skills for This Role
Responsibilities
- Preparation of strategies and design for data migration that can be implemented by FreeBalance Technical Consultants at client locations
- Build tools and models for Installation and Deployment of FreeBalance Accountability Suite
- Collaborate with R&D Team to design interface components during implementation
- Collaborate with Technical and Functional Consultants to create training curriculum for customers
- Manage day to day tasks of the team
- Work with Project Managers to design rollout of system for decentralized operations
- Manage Operations & maintenance team in EMEA and provide management oversight to remote team worldwide
- Manage technical tools and research and develop new tools for Technical Consultants
- Build scalable models for implementation at Data Centre and Disaster Recovery Sites
- Work with cross functional teams to ensure consistency, quality and timeliness of customer deliveries
Requirements
- University degree in Information Technology
- Proven experience reviewing and developing Support and Maintenance policies and procedures
- 5 years of experience successfully managing an internationally dispersed Services and Support Team
- Project Management experience
- Ability to clearly articulate at meetings with all levels of management and stakeholders
- Experience with goal setting frameworks like OKRs
- Experienced in working with open source software components such as Tomcat, BIRT and commercial middleware such as MS SQL and Oracle databases with Windows Operating Systems
- Excellent verbal and written communication skills in English
- Able to travel internationally
- PMI Certification
- Other IT certifications
Full Job Posting
Job Overview
- As the Director of Technical Services, you will be responsible for the strategy and execution of technical services by employees of the Services Department in various FreeBalance Customer locations throughout Europe, the Middle East, and Africa.
- Key to this position is the ability to supervise and provide technical advice to the Vice President of Global Services department who oversees all FreeBalance customer project implementations worldwide.
- Responsibilities include building technical strategies, models, and approaches with team members operating out of the Headquarters of FreeBalance in Ottawa and ensuring its implementation and execution with all FreeBalance Technical Consultants overseas.
Main Responsibilities
- Preparation of strategies and design for data migration that can be implemented by the FreeBalance Technical Consultants at a client location.
- Build tools and models for the Installation and Deployment of the FreeBalance Accountability Suite that can be leveraged for project deliveries.
- Collaborate with the Research and Development Team to design the interface components during the implementation of the FreeBalance Accountability Suite.
- Collaborate with the Technical and Functional Consultants to create the training curriculum that can be delivered to the customers.
- Manage the day to day tasks of the team.
- Work with the Project Managers to design the rollout of the system for decentralized operations.
- Managing the Operations & maintenance team in EMEA and provide management oversight to the remote team worldwide.
- Manage the technical tools and research and develop new tools for use by the Technical Consultants.
- Build scalable models for implementation of the FreeBalance Accountability Suite at the Data Centre and Disaster Recovery Sites where the software is hosted.
- Work with cross functional teams to ensure consistency, quality and timeliness of customer deliveries, internal policies and communications.
- Other duties as assigned.
- Extensive travel is required.
Qualifications
- University degree in Information Technology.
- Proven experience reviewing and developing Support and Maintenance policies and procedures.
- 5 years of experience successfully managing an internationally dispersed Services and Support Team
- Project Management experience a must
- Ability to clearly articulate at meetings with all levels of management and stakeholders.
- Experience with goal setting frameworks like Objectives and Key Results (OKRs).
- Experienced in working with open source software components such as Tomcat, BIRT and commercial middleware such as MS SQL and Oracle databases with Windows Operating Systems
- Excellent verbal and written communication skills in English.
- Able to travel internationally.
- PMI Certification
- Other IT certifications
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