Director, Technical Account Management (Remote)

Role overview

Core responsibilities

• Develop, lead, hire, train, and manage Technical Account Managers serving as customer advisors and technical escalation resources.
• Optimize TAM processes and workflows with emphasis on automation, efficiency, and repeatability.
• Provide technical guidance on cyber threat intelligence workflows and Flare platform usage.
• Develop enablement processes, collateral, customer playbooks, and reusable methodologies.
• Research sophisticated threat groups, phishing schemes, and cybercrime syndicates to demonstrate threat identification and remediation practices.
• Collaborate with Customer Success, Product, Engineering, and other leaders to improve customer outcomes and escalation processes.
• Participate in on-site customer visits and industry events and provide feedback on product improvements.

Qualifications

• 12+ years of client-facing cybersecurity consulting experience with threat intelligence experience preferred.
• Background as a SOC analyst or threat researcher.