Director, Retail Segmentation Program - 18 Month Term (273502)

Do you have the skills that will enable you to succeed in this role?

We'd love to work with you if you have:

• Bachelor’s degree in business, commerce, economics, analytics, or a related field.
• +10 years’ experience in retail banking, channels, client experience, strategy, operations, transformation, performance management, or related financial services roles.
• Strong understanding of retail banking, channels, advice models, servicing, and operating practices.
• Demonstrated ability to translate approved enterprise strategy into practical business design, execution roadmaps, value propositions, go-to-market requirements, implementation plans, decision materials, and measurable outcomes.
• Experience acting as a business product owner or business lead for client, channel, digital, data, analytics, or operating model capabilities, including backlog management, requirements definition, prioritization, acceptance criteria, and solution validation.
• Experience using client insights, data, performance trends, financial outcomes, market practices, and employee feedback to inform design recommendations, execution priorities, benefits tracking, and continuous improvement.
• Experience supporting go-to-market readiness, journey optimization, initiative sequencing, prioritization, business case inputs, channel enablement, personalization, CRM or campaign capabilities, adoption tracking, and operating rhythms for complex cross-functional initiatives.
• Proven ability to lead complex execution through influence across senior stakeholders and cross-functional teams, creating alignment in ambiguous environments without direct authority over all contributors.
• Strong communication skills, including the ability to prepare concise executive-level recommendations, updates, and decision materials.
• Results-oriented, analytical, client-centric, collaborative, and comfortable balancing detailed business design, product ownership, cross-functional execution, governance support, benefits reporting, and practical issue resolution.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank.
• We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, Humans of Digital and much more!

Location(s): Canada : Ontario : Toronto Scotiabank is a leading bank in the Americas.

Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.

If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

If you require technical assistance, please click here .

Candidates must apply directly online to be considered for this role.

We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.