Director, Project Management - Design Operations

Business & People Leadership:

Responsible for developing operational strategy to address complex business challenges associated with a large, growing, design organization

Advise and influence peers, design leaders, and business leaders on operational excellence that uplifts experience and business goals and imperatives

Develop and manage a cross functional teams of design program managers, operations professionals, designers, and project resources within the design organization who are responsible for supporting design standards and practice management as well as portfolio management

Standards & Practice Management

Accountable for adherence to and evolution of design standards and practice management, as well as delivery principles and processes

Provide functional leadership to team members on topics such as human centered strategy, research, alignment, analysis, process improvement, and change management

Serve as a resource and collaborator with product, engineering, and other cross-functional partners to collectively identify opportunities to improve products and experiences

Advocate for the design process across the business as we continue to evolve our businesses

Portfolio & Program Management

Partner with design leadership on initiatives to help the organization effectively scale impact

Craft and execute operational strategy (i.e. allocation, resourcing, prioritization) to drive experience outcomes

Using best practices, bring order to complex programs, monitor and maintain the organization’s portfolio(s), and drive large bodies of design work forward

Develop and manage key metrics on impact of design and the health of experience teams, proactively identifying and solving for any gaps

Partner with enterprise teams to build and implement human centered operational programs (i.e., Human Centered Design, Software Delivery Lifecycle, Global Learning & Development) for the benefit of the larger organization

Bachelor’s Degree or Military experience

At least 8 years of project management experience

At least 3 years of people management experience

Masters / MBA degree

10+ years of project or program management of design deliverables and operations management

4+ years of people management experience

5+ years managing design teams

4+ years using and managing design tools

3+ years working with corporate teams

Experience working directly with designers, researchers, and strategists

Expertise in design development processes

Expertise in understanding the PDLC/SDLC

Expertise in design systems, design quality, and design measures

PMP, Lean, Agile or Six Sigma certification

Exceptional communication and collaboration skills

Excellent problem solving and influencing skills

At this time, Capital One will not sponsor a new applicant for employment authorization for this position

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).