Director, Product Operations at Bazaarvoice — Remote, USA | Base Career

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Partner closely with Product Marketing, Client Success, Sales, and Support to orchestrate frictionless Product Launch & Readiness (GTM) processes.
Oversee the strategy and execution of the Product Knowledge team, ensuring the product knowledge base and technical communications remain accurate, accessible, and up to date for internal and external stakeholders.
Ensure front-line teams are equipped with product knowledge, documentation, release notes, and operational training prior to feature rollouts.
Establish closed-loop feedback systems to aggregate Voice of Customer (VoC) and Voice of Field data into Product Management prioritization.

Standardize and elevate the end-to-end product delivery lifecycle (PDLC), from opportunity discovery through execution and launch.
Maintain cross-team visibility into product roadmaps, keeping Product Management, Engineering, Design, and leadership aligned on progress and status.
Own and optimize the Product tech stack (e.g., Notion, Pendo, Jira, Confluence, Gong) to drive data-informed decision-making and operational efficiency.
Champion AI-driven process optimization across the Product organization to streamline workflows, reduce manual overhead, and drive operational consistency across teams.
Define and track key product health metrics, feature adoption rates, and operational efficiency metrics across the portfolio.
Lead, coach, and empower a team of 4 individual Program Managers and the Product Knowledge team, fostering a high-performance, collaborative, and results-driven culture.
Establish clear team KPIs, resource allocation models, and career development pathways for your direct reports.
Serve as an escalation point for complex operational roadblocks across product lines
10+ years of total experience in Product Operations, Technical Program Management, or Product Management in a fast-paced B2B SaaS or enterprise software environment.
4+ years of direct people management experience, with a proven track record of leading, developing, and scaling high-performing program managers and technical communications or documentation functions.

Director, Product Operations