Director, Product & Learning & Development

Global Vision & Roadmap: Define and own the multi-year strategic roadmap for internal technical readiness, field deployment, and external customer/partner enablement. Ensure our educational framework scales alongside Apptronik’s global expansion and rapid product release cycles.

Operational Excellence & P&L: Manage the functional budget as a high-yield investment. Establish and report on business-critical metrics, including Support Deflection, Time-to-Value (TTV), Certification rates, and Launch Readiness, directly to executive leadership.

Commercialization: Partner with Go-To-Market (GTM), Product, and Commercial teams to architect, price, and commercialize tiered training packages and professional certification tracks that contribute directly to GSS margins.

Ecosystem Architecture: Architect and oversee Apptronik’s multi-tenant Learning Tech Stack (LMS/LXP/Sandbox). Integrate learning directly with CRM, CS, and Support tools to establish a unified, 360-degree view of user proficiency and product adoption.

High-Stakes Curricula & Launch Readiness: Oversee the creation of technical learning programs that go beyond basic maintenance to include robot supervision, teleoperation, and safety. Drive "Deployment Readiness" frameworks aligned to New Product Introductions (NPI).

AI-Enabled & Simulation Learning: Drive the adoption of modern, AI-powered learning tools, digital twins, and virtual "Sandbox" environments for risk-free, high-fidelity mastery, delivering performance support directly "in the flow of work."

Certification Engine & Competency Models: Architect a "Gold Standard" Global Certification program and define persona-based competency models for internal Field Engineers, partners, and customer operators worldwide.

Documentation Partnership: Act as a strategic stakeholder for Technical Documentation to ensure manuals, release notes, and instructional content are perfectly synchronized as a single source of truth.