Director, Product Education & Learning Programs
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Key skills for this role
About the Role
Kinaxis is looking for a Director, Product Education & Learning Programs to lead the strategy, creation, delivery, and improvement of customer- and partner-facing learning programs.
Key Skills for This Role
Responsibilities
- Define and lead the strategy for customer and partner learning and enablement programs, ensuring alignment with product roadmap, go to market priorities, and customer success objectives
- Oversee the full lifecycle of customer and partner facing learning programs, including curriculum design and development, certification pathways, and ongoing updates
- Ensure training programs are embedded into product release cycles, enabling timely and effective customer and partner readiness
- Lead the design and execution of scalable training delivery models, including instructor led, virtual, and self paced learning experiences and bootcamps
- Own partner learning programs, ensuring partners are equipped with the knowledge and skills required to successfully implement, support, and extend product value
- Establish and manage program operations, including planning, scheduling, governance, and delivery coordination across global audiences
- Manage the commercial model associated with customer and partner related training offerings
- Work directly with Product teams to translate product functionality and roadmap changes into effective learning content and delivery
- Collaborate with key stakeholders across Sales, Customer Success, Support, and Partner teams to ensure learning programs support adoption and customer outcomes
- Define and track key performance indicators such as adoption, engagement, completion, and effectiveness; use insights to continuously improve programs
- Prepare and present program updates to senior leadership, including performance, impact, risks, and opportunities
- Oversee the management of external vendors, contractors, and platform partners as needed to support scalable program delivery
Requirements
- Bachelor’s degree in Business, Education, or a related field; or related relevant experience
- 10+ years of experience leading customer and partner facing learning programs, training functions, or similar roles within a SaaS or technology environment
- 5+ years of leadership experience managing and developing global, cross functional teams in a fast paced, high growth environment
- Proven experience designing and delivering large scale learning programs that drive product adoption and implementation success
- Strong understanding of product development lifecycles and experience aligning learning programs to product releases and roadmap evolution
- Experience building and managing partner learning including certification programs
- Demonstrated ability to lead cross functional initiatives across Product, Sales, Customer Success, and Partner organizations
- Strong operational leadership skills, with experience managing complex program delivery, scheduling, and global execution
- Experience leading and developing high performing teams across content, delivery, and program operations
- Strong analytical skills, with the ability to measure program effectiveness and translate insights into improvements
- Excellent communication and stakeholder management skills, with the ability to influence senior leaders and drive alignment
- Experience with learning platforms, content management systems, and scalable delivery technologies
Full Job Posting
About The Role
- The Director, Product Education & Learning Programs is responsible for the strategy, creation, delivery and continuous improvement of customer and partner facing learning programs that enable successful product adoption, implementation, and value realization.
- The incumbent will lead the teams responsible for the end to end delivery of learning programs—including curriculum development, training delivery, program operations, and partner learning programs—ensuring offerings are scalable, consistent, and tightly aligned to product release cycles and lifecyc
- The Director works closely with Product, Sales, Customer Success, and Partner organizations to ensure learning programs directly support customer adoption, implementation success, and long term product value.
What you will do
- Define and lead the strategy for customer and partner learning and enablement programs, ensuring alignment with product roadmap, go to market priorities, and customer success objectives.
- Oversee the full lifecycle of customer and partner facing learning programs, including curriculum design and development, certification pathways, and ongoing updates.
- Ensure training programs are embedded into product release cycles, enabling timely and effective customer and partner readiness for new and enhanced capabilities.
- Lead the design and execution of scalable training delivery models, including instructor led, virtual, and self paced learning experiences and bootcamps.
- Own partner learning programs, ensuring partners are equipped with the knowledge and skills required to successfully implement, support, and extend product value.
- Establish and manage program operations, including planning, scheduling, governance, and delivery coordination across global audiences.
- Working with finance, manage the commercial model associated with our customer and partner related training offerings
- Work directly with Product teams to translate product functionality and roadmap changes into effective learning content and delivery.
- Collaborate with key stakeholders across the organization, including Sales, Customer Success and Support teams, and Partner teams to ensure learning programs support adoption, implementation success, and customer outcomes.
- Define and track key performance indicators such as adoption, engagement, completion, and effectiveness; use insights to continuously improve programs.
- Prepare and present program updates to senior leadership, including performance, impact, risks, and opportunities.
- Oversee the management of external vendors, contractors, and platform partners as needed to support scalable program delivery.
What we are looking for
- Bachelor’s degree in Business, Education, or a related field; or related relevant experience.
- 10+ years of experience leading customer and partner facing learning programs, training functions, or similar roles within a SaaS or technology environment.
- 5+ years of leadership experience managing and developing global, cross functional teams in a fast paced, high growth environment, with a track record of delivering scalable programs and driving operational excellence
- Proven experience designing and delivering large scale learning programs that drive product adoption and implementation success.
- An SME who understands how to create and deliver best in class content while managing the business financials to support it
- An exceptional collaborator – experience working as part of a Product organization to seamlessly deliver as part of the Product Factory
- Strong understanding of product development lifecycles and experience aligning learning programs to product releases and roadmap evolution.
- Experience building and managing partner learning including certification programs.
- Demonstrated ability to lead cross functional initiatives across Product, Sales, Customer Success, and Partner organizations.
- Strong operational leadership skills, with experience managing complex program delivery, scheduling, and global execution.
- Experience leading and developing high performing teams across content, delivery, and program operations.
- Strong analytical skills, with the ability to measure program effectiveness and translate insights into improvements.
Location
- Ottawa and Toronto, Canada Hybrid
- Other Canadian locations Remote
Work With Impact
- Our platform directly helps companies power the world’s supply chains.
- Work with Fortune 500 Brands
- Social Responsibility at Kinaxis
- Flexible vacation and Kinaxis Days (company wide days off)
- Flexible work options
- Physical and mental well being programs
- Regularly scheduled virtual fitness classes
- Mentorship programs, training, and career development
- Recognition programs and referral rewards
- Hackathons
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