Director, Player Support Experience

Experience working in gaming, entertainment, SaaS, marketplaces, or other large-scale digital consumer products

Experience building AI-enabled experiences, conversational AI, automation, or digital self-service capabilities

Experience leading customer experience transformation, digital transformation, or support modernization initiatives

Experience with customer support technologies, including CRM platforms, contact center technologies, journey orchestration, and analytics

Experience leading teams in a global organization and partnering across distributed or outsourced service organizations

For this role, you'll find success through craft expertise, strategic thinking, and a collaborative spirit that prioritizes the experience of players. You will balance player empathy with business and operational realities, connect strategy to execution, and bring teams together to solve complex experience challenges.

We will look at your past experience, but we also look for leaders who are curious about how technology can improve the player experience and who care deeply about the experiences we create for players around the world.

Riot focuses on work/life balance, shown by our open paid time off policy and other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner, and children, and a 401k with company match. Check out our benefits pages for more information.

At Riot Games, we put players first. That mission drives every decision in our quest to create games and experiences that make it better to be a player. Whether you’re working directly on a new player-facing experience or you’re supporting the company as a whole, everyone at Riot is part of our mission. And just like in our games, we’re better when we work together. Our goal is to create collaborative teams where you are empowered to bring your unique perspective everyday. If that sounds like the kind of place you want to work, we’re looking forward to your application.

It’s our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state and local law, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the Washington Fair Chance Act.

Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories:

Safeguarding confidential and sensitive Company data

Communication with others, including Rioters and third parties such as vendors, and/or players, including minors

Accessing Company assets, secure digital systems, and networks

Ensuring a safe interactive environment for players and other Rioters

These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security.