indeed
Director, Platforms and Enablement
Brainlabs
Toronto, CAN
Director
3 days ago
DV360CM360SA360GA4GTMTeam Management
Free
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DV360CM360SA360
About the Role
Brainlabs is seeking a senior technical leader to own delivery quality and technical standards across a portfolio of Marketplace clients. The ideal candidate has hands-on platform experience (DV360, CM360, SA360, GA4, GTM), has managed or mentored a team, and is solution-focused with a growth mindset.
Key Skills for This Role
DV360CM360SA360GA4GTMTeam Management
Responsibilities
- Manage, lead and grow clients in your portfolio
- Serve as a senior technical escalation point for issues
- Diagnose root causes behind recurring platform or implementation issues
- Strategically lead clients, targeting growth year on year
- Consider cross sell opportunities for clients and engage relevant stakeholders
- Be a practice expert in pitch processes, translating platform capability into commercial opportunities
- Stay ahead of product roadmap changes, beta features, and platform shifts
- Manage and develop junior team members
- Support team resourcing and capacity planning
Requirements
- Deep, hands on product knowledge (DV360, CM360, SA360, GA4, GTM) at an advanced level
- Proven experience managing or mentoring junior team members
- Track record of acting as a technical escalation point
- Commercial awareness grounded in delivery reality
- Demonstrated growth mindset
- Strong communication skills across technical and commercial audiences
Full Job Posting
The Role
- This is a senior technical role within the Platforms and Enablement team. You will own delivery quality and technical standards across a portfolio of Marketplace clients.
Responsibilities
- Manage, lead and grow clients in your portfolio.
- Serve as a senior technical escalation point for issues, stepping in to resolve problems and ensuring it is fixed promptly and to standard.
- Diagnose root causes behind recurring platform or implementation issues.
- Strategically lead clients, targeting growth year on year.
- Consider cross sell opportunities for clients and engage relevant stakeholders.
- Be a practice expert in pitch processes, translating platform capability into commercial opportunities for clients.
- Stay ahead of product roadmap changes, beta features, and platform shifts, and translate what you learn into practical guidance for your team.
- Manage and develop junior team members, dedicating real time to coaching and upskilling, and creating opportunities for others through delegation and sponsorship.
- Support team resourcing and capacity planning
What We Are Looking For
- Deep, hands on product knowledge (DV360, CM360, SA360, GA4, GTM) at an advanced level.
- Proven experience managing or mentoring junior team members.
- A track record of acting as a technical escalation point: staying calm under pressure, diagnosing the actual problem, and resolving it without leaving a mess behind.
- Commercial awareness grounded in delivery reality. You understand how resourcing and implementation decisions affect margin, client satisfaction, and team capacity.
- A demonstrated growth mindset: comfortable being challenged, quick to adapt when a platform or a process changes, and genuinely invested in developing the people around you.
- Strong communication skills across technical and commercial audiences, able to explain a platform issue to a specialist and to a client in the same afternoon.
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