Director, Performance Excellence

Deploy Lean, Six Sigma, and structured problem-solving methods to drive measurable operational and financial improvement, including facilitation of rapid-improvement events (kaizen) and structured A3/DMAIC problem-solving with cross-functional teams.

Design and recommend processes, systems, procedures, and operational changes to increase efficiency and effectiveness, and assist in developing realistic action plans for implementation.

Serve as a facilitator, technical advisor, and analyst to the Arizona Market Senior Leadership Team on process improvement tools, analytical techniques, and statistical applications.

Partner with Surgical Services leadership to optimize block utilization, OR throughput, turnover time, and case scheduling efficiency, and maintain OR dashboard data.

Assist facility leaders in implementing best practices within Perioperative departments, including appropriate administration and management, skill mix, scheduling, agency nurse usage, and on-call staffing for Perioperative nursing units.

Assist in establishing operational work measurements and staffing standards for Surgical Services.

Analyze Surgical Services performance end to end — clinical, financial, and operational — to identify cost-savings and improvement opportunities, and quantify the financial impact of recommended changes.

Support clinic management, contact center optimization, and other improvement efforts adjacent to Surgical Services operations.

Bachelor's degree in Business, Healthcare Administration, Engineering, or related analytical field required.

Master's degree preferred.

7+ years of professional experience, including 4–6 years in performance improvement, analytics, or operational excellence roles, preferably in a healthcare setting.

Demonstrated experience building KPI/dashboard governance and leading enterprise PMO functions.

Lean Six Sigma Black Belt (or equivalent) and/or PMP certification strongly preferred.

Knowledge of Lean/Six Sigma methodologies and project management best practices.

Knowledge of healthcare operational and financial KPIs, including surgical services metrics.

Ability to translate complex data into actionable insights for non-technical audiences.

Ability to lead cross-functional teams through structured change initiatives.

Primarily office-based with periodic travel to clinical and surgical sites for process observation.

Ability to sit for extended periods while performing data analysis.

Ability to concentrate deeply and manage multiple concurrent projects under deadline pressure.