Director Operations

Location

• London Salary: Competitive / DOE
• We are looking for an experienced Operations Director to join an exciting new hospitality concept in London.
• This is a senior operational leadership role for someone who understands how to build and run a profitable, efficient and consistently high-performing hospitality business. The successful candidate will play a key role in shaping the operation from the outset and ensuring the business delivers against its commercial and guest experience objectives.
• Working closely with the senior leadership team, you will take responsibility for the operational performance of the business, with a strong focus on profitability, efficiency, standards and commercial performance .
• Key responsibilities will include:
• Leading the day-to-day operational strategy and performance of the business
• Taking ownership of budgets, financial performance and operational efficiency
• Driving profitability and ensuring consistent trading performance
• Establishing operational structures, processes and standards
• Supporting the setup of suppliers, systems and operational infrastructure
• Working closely with the Project Manager throughout the opening and development process
• Collaborating with Marketing to support sales, brand awareness and guest acquisition
• Developing and maintaining high standards across service, product and guest experience
• Using commercial and operational data to identify opportunities for improvement
• Ensuring the business operates efficiently while maintaining its brand standards
• Building strong relationships with suppliers, partners and key stakeholders
• Being highly visible and hands-on across the operation
• Recruiting, developing and leading high-performing teams
• Supporting the business through opening and into sustained operational growth
• The ideal candidate will have:
• Significant experience at Operations Director / senior operations level
• A proven background in opening and operating restaurants
• Strong commercial and financial understanding
• Experience managing budgets, P&L and operational performance
• A track record of improving efficiency and profitability