Director, Operations Delivery and Capabilities

Identify capability gaps and develop training, enablement, and capability-building plans across GCO.

Ensure new capabilities, processes, and ways of working become embedded within day-to-day operations.

Support the continued evolution of Demand Planning, Order Management, and Performance Management capabilities.

Establish consistent approaches for project delivery, change management, business readiness, and implementation.

Develop frameworks, tools, and best practices that improve execution effectiveness across GCO initiatives.

Drive cross-functional alignment and remove barriers to successful implementation.

Ensure strategic initiatives deliver their intended business outcomes.

Monitor adoption and identify barriers preventing realization of expected benefits.

Partner with Commercial Operations Performance to measure impact and drive corrective actions where required.

Global Commercial Operations is responsible for how demand is planned, how orders are managed, and how performance is improved across the LEGO Group. As GCO continues to evolve through initiatives such as Aurora, Quote-to-Fulfill, and future process improvements, success depends not only on defining the right processes and technologies, but also on ensuring they are successfully adopted and embedded within the organization. This role plays a critical role in bridging strategy and execution by helping the business successfully implement new capabilities, adopt new ways of working, and realize intended business outcomes.

Significant experience leading large-scale business transformation, operating model change, or strategic capability-building initiatives

Strong program and project delivery experience, including managing complex cross-functional initiatives with multiple stakeholders and dependencies

Practical experience in Demand Planning, Order Management, Commercial Planning, Supply Chain, or a related business function

Demonstrated ability to translate strategic objectives into executable implementation plans and measurable business outcomes

Experience leading organizational readiness, change management, business adoption, and capability-building activities

Strong stakeholder management and influencing skills, with the ability to align senior leaders

Proven ability to lead through ambiguity, navigate organizational change, and drive execution across complex environments

Experience building training, enablement, or capability-development programs

Professional certification in Project Management (PMP, PRINCE2), Change Management (Prosci), Lean, Agile, or similar methodologies

Experience working in a global consumer products, retail, or omnichannel business environment

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Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.