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Director of Spa
Sopwell House
St Albans, UAE
Full Time
Director
Onsite
4 weeks ago
P&L managementBudgetingRevenue managementTeam leadershipCoachingMarketing strategy
Free
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P&L managementBudgetingRevenue management
About the Role
Sopwell House seeks an exceptional Spa Director to lead its multi-award-winning Cottonmill Spa. The role holds full P&L accountability, oversees treatments, retail, fitness, and membership services, and requires a commercially astute leader with strong team development skills.
Key Skills for This Role
P&L managementBudgetingRevenue managementTeam leadershipCoachingMarketing strategy
Responsibilities
- Recruit, motivate, lead and develop the spa team
- Foster a motivated, high performing team and a positive working culture
- Own the spa’s annual budget and full P&L, managing revenue, costs, payroll and cost of sale across treatments and retail
- Develop and execute strategies to hit revenue targets, ensuring every promotion is costed, approved and tracked for profitability
- Set and uphold the highest standards across the spa ensuring a warm, personalised and consistent experience throughout every stay
- Build and deliver a quarterly spa marketing and activity plan in partnership with the hotel’s marketing team
- Represent the spa within the hotel’s senior leadership team and at wider industry engagements
Requirements
- Proven experience as a Director of Spa or Senior Spa management
- Strong leadership, organisational, and people management skills
- Track record in improving service standards, training programs, and SOP implementation
- Excellent communication skills with a guest focused approach
- Ability to work in a fast paced environment while maintaining attention to detail
Full Job Posting
About Sopwell House and Cottonmill Spa
- Sopwell House is a luxury Georgian country house hotel and spa in Hertfordshire, 20 minutes from London St Pancras.
- Cottonmill Spa is a luxurious sanctuary with state of the art facilities and indulgent spa experiences.
Your role in our Family
- Recruit, motivate, lead and develop the spa team.
- Foster a motivated, high performing team and a positive working culture.
- Own the spa’s annual budget and full P&L, managing revenue, costs, payroll and cost of sale across treatments and retail.
- Develop and execute strategies to hit revenue targets, ensuring every promotion is costed, approved and tracked for profitability.
- Set and uphold the highest standards across the spa ensuring a warm, personalised and consistent experience throughout every stay.
- Build and deliver a quarterly spa marketing and activity plan in partnership with the hotel’s marketing team.
- Represent the spa within the hotel’s senior leadership team and at wider industry engagements.
What makes you the perfect fit?
- Proven experience as a Director of Spa, or Senior Spa management.
- Strong leadership, organisational, and people management skill with appetite to develop high performing teams.
- Track record in improving service standards, training programs, and SOP implementation.
- Excellent communication skills with a guest focused approach.
- Ability to work in a fast paced environment while maintaining attention to detail.
The Best Bit
- Discounted Food, Beverage and accommodation.
- 28 days holiday, plus an extra day off on your birthday.
- 30% discount on spa treatments and spa days.
- 10% discount on spa products.
- Hotel discounts through our Pride of Britain affiliation.
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