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Director of Resort Operations
CoralTree Hospitality
Lahaina, KSA
Full Time
Director
Onsite
4 weeks ago
Hospitality ManagementGuest ServiceTeam LeadershipFinancial ManagementProblem SolvingCommunication
Free
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Hospitality ManagementGuest ServiceTeam Leadership
About the Role
CoralTree Hospitality seeks a Director of Resort Operations for Kā‘anapali Ali'i in Lahaina, Hawaii to oversee daily operations including housekeeping, front office, and recreation.
Key Skills for This Role
Hospitality ManagementGuest ServiceTeam LeadershipFinancial ManagementProblem SolvingCommunication
Responsibilities
- Direct and support leaders and operations of housekeeping, front office, bell and recreation departments
- Collaborate with Owner Experience Manager to implement standards and processes for unit rating program
- Manage the guest service experience and monitor guest feedback
- Monitor and achieve guest and homeowner satisfaction score goals
- Resolve guest and homeowner concerns in a timely manner
- Establish rapport with guests, homeowners, and vendors
- Develop maximum profits through cost and labor control
- Create quality processes and procedures to deliver superior standards and service
- Coach and mentor team members
Requirements
- High School diploma or GED required
- Two years of post high school education or bachelor’s degree in Hospitality Management or related field preferred
- Minimum of 5 years of management experience in Four or Five Diamond hotel, resort or condominium properties with strong guest service experience
- Excellent verbal and written communication skills
- Exceptional organizational skill and ability to manage projects and establish priorities
- Must have a valid Hawaii State Driver’s License and an acceptable driving record
Full Job Posting
Role Overview
- CoralTree Hospitality seeks a Director of Resort Operations for Kā‘anapali Ali'i in Lahaina, Hawaii.
- This role oversees daily operations and is ideal for a hands on leader passionate about delivering exceptional guest and homeowner experiences.
Responsibilities
- Direct and support leaders and operations of housekeeping, front office, bell and recreation departments.
- Collaborate with Owner Experience Manager to implement standards for unit rating program.
- Manage guest service experience and monitor feedback.
- Monitor and achieve guest and homeowner satisfaction score goals.
- Resolve guest and homeowner concerns.
- Establish rapport with guests, homeowners, and vendors.
- Develop maximum profits through cost and labor control.
- Create quality processes and procedures.
- Coach and mentor team members.
Qualifications
- High School diploma or GED required.
- Two years of post high school education or bachelor’s degree in Hospitality Management or related field preferred.
- Minimum 5 years of management experience in Four or Five Diamond hotel, resort or condominium properties.
- Excellent verbal and written communication skills.
- Exceptional organizational skill.
- Must have a valid Hawaii State Driver’s License and acceptable driving record.
Yearly Salary Range
- $118,000 $130,000 depending on qualifications.
Benefits
- Paid Vacation, sick days, and holidays.
- 401(k) Retirement Savings Plan with company match.
- Group Medical, Dental, Vision, Life Insurance, and Disability Benefits.
- Paid Parental Leave.
- Employee Assistance Program.
- Five complimentary room nights at CoralTree Hospitality properties.
- Unlimited Friends and Family discounted rates.
- Access to employee discounts from travel, entertainment, and retail brands.
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