Director of Recreation

Job Category**Golf, Fitness, & Entertainment

Job Summary

Education And Experience

• High school diploma or GED; 3 years experience in the recreation/health club operations or related professional area.

Or

• 2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major; 3 years experience in the recreation/health club operations or related professional area.

Directing Recreation Operations

• Supervising and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
• Monitoring quality, standards and meeting the expectations of the customers on a daily basis.
• Demonstrating knowledge of job-relevant issues, products, systems, and processes.
• Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Scheduling events, programs, and activities, as well as the work of others.
• Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Developing specific goals and plans to prioritize, organize, and accomplish your work.
• Managing outside vendors including water sports and scuba.
• Ordering and managing necessary supplies. Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
• Developing and managing the children's program (e.g., coordinates activities, purchases equipment and supplies etc.).
• Managing group activities including sand painting, bon fires, and team building events.
• Managing pool and beach areas, including overall maintenance, daily upkeep and cleanliness, and the operation of cabana units.

Ensuring Exceptional Customer Service

• Serving as a role model to demonstrate appropriate behaviors.
• Providing services that are above and beyond for customer satisfaction and retention.
• Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Conducting Human Resources Activities

• Overseeing all Human Resources activities in the Recreation Department.
• Overseeing employee satisfaction and guest satisfaction results, and ensures corrective action is taken when needed.
• Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Participating in the performance appraisal system process, giving feedback when needed.
• Coordinating all training activities for employees in department.
• Encouraging and building mutual trust, respect, and cooperation among team members.
• Communicating expectations and performance objectives to subordinates; subordinates are also open to raise questions and/or concerns.
• *At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
• We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
• Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
• We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.*
• When you join the Sheraton family, you become a member of its global community.
• We’ve been a place to gather and connect since 1937.
• At Sheraton, associates create a sense of belonging in more than 400 communities around the world.
• We invite, we welcome, and we connect guests through engaging experiences and thoughtful service.
• If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton.
• Join us on our mission to be ‘The World’s Gathering Place’.
• In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.