indeed
Director of Product & Strategy, CXM Flex
Quadient
Toronto, CAN
Full Time
Director
Hybrid
4 days ago
Product ManagementStrategic PlanningCustomer Communications ManagementEnterprise SoftwareSaaSRoadmap Planning
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
Product ManagementStrategic PlanningCustomer Communications Management
About the Role
Quadient is seeking a Director of Product & Strategy for its CXM Flex on-premise Inspire portfolio. This leader will own the strategy, roadmap, and product outcomes, sustaining and modernizing a strategic install base of enterprise customers in regulated industries.
Key Skills for This Role
Product ManagementStrategic PlanningCustomer Communications ManagementEnterprise SoftwareSaaSRoadmap Planning
Responsibilities
- Define and communicate the long term product vision for Quadient’s on premise and customer hosted Inspire portfolio
- Own a clear multi year strategy that balances investment between sustaining the current install base, modernizing the platform, and enabling well defined migration paths to CXM SaaS (Evolve)
- Translate enterprise customer requirements — security, data sovereignty, regulatory residency, air gapped environments, FIPS/FedRAMP adjacent expectations — into differentiated product capabilities
- Define the position and roadmap for AI enabled capabilities in on premise and hybrid deployments
- Monitor competitive dynamics in the CCM/CXM on premise market and position Quadient for sustained leadership
- Represent Quadient’s on premise CXM strategy externally with strategic customers, partners, and industry analysts
- Lead M&A evaluations related to CXM
- Own product P&L, with accountability for the financial outcomes of the portfolio
- Lead and develop the on premise CXM Product Management team
- Partner with the CXM On Prem R&D Lead to deliver a predictable release cadence, high product quality, and a healthy upgrade story
Requirements
- 12 15+ years of product management experience in enterprise software or SaaS, with at least 7 years leading product managers
- Deep expertise in Customer Communications Management (CCM), Customer Experience Management (CXM), enterprise content, document composition, or adjacent regulated communications domains
- Proven experience managing the product lifecycle of a mature on premise or self hosted enterprise platform, including versioning, deprecation, and long term support
- Strong technical fluency with enterprise architecture, APIs, identity, deployment topologies (on prem, private cloud, hybrid), and security/compliance requirements
- Track record of successfully guiding customers and product lines through cloud migration without disrupting strategic accounts
- Exceptional executive communication and stakeholder leadership skills
- Experience in regulated industries such as financial services, insurance, healthcare, or government is strongly preferred
Full Job Posting
Company Description
- At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.
- Quadient Digital powers mission critical customer communications for some of the world’s largest enterprises.
Job Description
- The Director of Product & Strategy, CXM Flex will own the strategy, roadmap, and product outcomes for Quadient’s on premise, self hosted, and managed service Inspire portfolio (CXM Flex).
- Reporting to the SVP of Product, this leader is accountable for sustaining and modernizing a strategically important install base of enterprise customers.
Strategic Responsibilities
- Define and communicate the long term product vision for Quadient’s on premise and customer hosted Inspire portfolio.
- Own a clear multi year strategy that balances investment between sustaining the current install base, modernizing the platform, and enabling well defined migration paths to CXM SaaS (Evolve).
- Translate enterprise customer requirements into differentiated product capabilities.
- Define the position and roadmap for AI enabled capabilities in on premise and hybrid deployments.
- Monitor competitive dynamics in the CCM/CXM on premise market.
- Represent Quadient’s on premise CXM strategy externally.
- Lead M&A evaluations related to CXM.
- Own product P&L.
Product & Platform Leadership
- Lead and develop the on premise CXM Product Management team.
- Partner with the CXM On Prem R&D Lead to deliver a predictable release cadence, high product quality, and a healthy upgrade story.
- Drive platform modernization initiatives — containerization, modern APIs, identity and SSO modernization, observability, and AI integration patterns.
- Define and operationalize the migration narrative and tooling that helps on premise customers progress to CXM SaaS.
- Establish strong product management practices around backward compatibility, deprecation policy, and long term support commitments.
- Integrate insights from Customer Success, Professional Services, and Support into product prioritization.
Business & Market Impact
- Protect and grow on premise ARR, NRR, and renewal rates while contributing to overall Quadient cloud transition goals.
- Partner with Sales, PMM, and Customer Success to deliver clear positioning, competitive enablement, and high confidence renewal motions.
- Support enterprise sales engagements, strategic account expansions, and major RFP processes.
- Strengthen Quadient’s standing in analyst evaluations across the CCM and CXM categories.
Qualifications
- 12 15+ years of product management experience in enterprise software or SaaS, with at least 7 years leading product managers.
- Deep expertise in Customer Communications Management (CCM), Customer Experience Management (CXM), enterprise content, document composition, or adjacent regulated communications domains.
- Proven experience managing the product lifecycle of a mature on premise or self hosted enterprise platform.
- Strong technical fluency with enterprise architecture, APIs, identity, deployment topologies, and security/compliance requirements.
- Track record of successfully guiding customers and product lines through cloud migration.
- Exceptional executive communication and stakeholder leadership skills.
- Experience in regulated industries such as financial services, insurance, healthcare, or government is strongly preferred.
Rewards & Benefits
- Flexible Work: Embrace a hybrid work model blending office and remote setup.
- Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
- Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
- Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more.
- Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career