DIRECTOR OF PATIENT SERVICES, FOOD & NUTRITION - St. Vincent Hospital Indianapolis

The Director of Patient Dining Services provides leadership and oversight for all patient meal service operations within a large acute care hospital. This role is responsible for ensuring an exceptional patient dining experience while supporting clinical nutrition goals, operational excellence, regulatory compliance, financial performance, and team development. The Director leads a team responsible for serving approximately 500+ patients daily, delivering meals across breakfast, lunch, and dinner. This position serves as a key liaison between Food & Nutrition Services, Nursing, Clinical Nutrition, and hospital leadership to ensure patients receive safe, accurate, and high-quality meal service.

Key Responsibilities:

Lead the day-to-day patient dining and meal service operations for a high-volume healthcare environment

Ensure patients receive meals that are accurate, timely, compliant with prescribed diets, and delivered with a hospitality-focused approach

Manage departmental budgets, labor productivity, and operational efficiencies while maximizing value for the client

Drive patient satisfaction initiatives and continuously improve the overall patient dining experience

Ensure food quality, presentation, service standards, and patient meal accuracy meet or exceed expectations

Direct and maintain safety, sanitation, infection prevention, and regulatory compliance programs

Develop, coach, and mentor managers, supervisors, and frontline associates to build a high-performing team

Foster strong working relationships with Clinical Nutrition, Nursing, Environmental Services, and hospital leadership

Oversee inventory management, purchasing controls, and resource utilization to achieve financial and operational goals

Support departmental strategic initiatives, quality improvement efforts, and performance metrics

Promote a culture of service excellence, accountability, patient-centered care, and continuous improvement

Preferred Qualifications:

Five years of progressive leadership experience in healthcare food service, hospitality, patient dining, or a related operational environment

Bachelor's degree in Hospitality, Healthcare Administration, Foodservice Management, Nutrition, Business, or related field preferred

Experience managing large teams in a high-volume patient dining or food service setting

Strong knowledge of food service operations, patient satisfaction initiatives, sanitation, food safety, quality assurance, and regulatory compliance

Experience managing budgets, labor costs, inventory, purchasing, and operational performance metrics

Strong leadership, communication, relationship-building, and team development skills

Healthcare and/or contract-managed service experience preferred

ServSafe® Certification preferred

Forward-thinking, proactive leader with a strong focus on patient experience, operational excellence, and employee engagement

Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet

Apply to TouchPoint today!

TouchPoint is a member of Compass Group USA

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Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Associates at Touchpoint are offered many fantastic benefits.

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Paid Parental Leave

Holiday Time Off (varies by site/state)

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Touchpoint.pdf

Applications are accepted on an ongoing basis.

Touchpoint maintains a drugfree workplace.

Req ID: 1552526

TouchPoint

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