Director of Operations
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Key skills for this role
About the Role
Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office,, Recreation/Health Club, Housekeepi.
Key Skills for This Role
Responsibilities
- Function as strategic business leader of the property's Hotel Operations
- Work with direct reports to develop and implement departmental strategies
- Ensure implementation of brand service strategy and brand initiatives
- Ensure Hotel Operations meet brand standards, target customer needs, and ensure employee satisfaction
- Focus on growing revenues and maximizing financial performance
- Develop positive owner relations
Requirements
- Experience as strategic business leader of hotel operations
- Ability to develop and implement departmental strategies
Full Job Posting
Job Summary
- Functions as the strategic business leader of the property's Hotel Operations.
- Areas of responsibility may include Front Office, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance.
- Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives.
- The position ensures Hotel Operations meet the brand's standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations.
- Develops and implements property wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment.
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