Director of Operations, Payments EMEA

Hold day-to-day accountability for the operational delivery of the Company’s AIS and PIS services.

Oversee the outsourcing arrangement with the technology provider, including monitoring of service levels, quarterly service reviews, and management of the outsourcing register and sub-outsourcing controls.

Own the Company’s business continuity and incident management framework, acting as the escalation and decision point in the event of a material disruption.

Oversee the segregated operational processes that support the Company’s regulatory perimeter, including customer onboarding, support routing, and data governance in coordination with the Risk & Compliance function.

Work closely with the Risk & Compliance function to ensure an effective control environment across AML/CFT, operational, ICT, and outsourcing risk.

Ensure the Company meets its obligations under applicable Liechtenstein and EEA regulation, including PSD2/ZDG and, as applicable, DORA.

Oversee the maintenance of the Company’s risk register and the periodic and permanent control framework.

Oversee the commercial and financial governance of the entity, including the intra-group service arrangements, in coordination with group finance.

Provide operational sign-off on customer onboarding to the entity, ensuring the dual-entity contracting process is completed and customers are correctly provisioned.

Support the Fireblocks group’s wider regulated activities where relevant, bringing operational and regulatory experience to bear.

Proven operational leadership experience within a regulated financial institution — a payment institution, e-money institution, bank, or crypto-asset service provider.

Experience of the Liechtenstein or wider EEA regulatory environment, ideally including prior involvement in a licence application and ongoing regulator engagement.

A payments background, with an understanding of open banking (AIS/PIS), payment operations, and the associated regulatory obligations.

Familiarity with outsourcing governance and the operation of a licensed entity that relies on an intra-group or third-party technology provider.

Exposure to the digital asset sector is an advantage.

The standing and seniority to act credibly as a controlling function before the FMA.

Sound judgement, personal accountability, and the ability to operate as the responsible individual for a licensed entity.

Able to work effectively with a distributed group, including colleagues in other time zones.

Fit and proper for a controlling-function role, satisfying the FMA’s suitability assessment.