Director of Operations
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Key skills for this role
About the Role
Marriott International seeks a Director of Operations for a hotel in Dubai to oversee day-to-day operations, ensure exceptional guest experiences, and drive financial performance. The role requires previous Marriott and UAE hospitality experience, with Forbes training preferred.
Key Skills for This Role
Responsibilities
- Lead and manage all hotel operational departments including Front Office, Housekeeping, Food & Beverage, Recreation, Engineering, and Security
- Ensure the highest standards of guest service and operational excellence
- Drive guest satisfaction by monitoring service quality and implementing continuous improvement initiatives
- Develop and implement operational strategies to achieve revenue, profitability, and guest satisfaction goals
- Monitor departmental budgets, costs, productivity, and financial performance
- Coach, mentor, and develop department heads and operational teams
Requirements
- Previous or current Marriott experience is mandatory
- Previous or current UAE hospitality experience is mandatory
- FORBES trained with a strong understanding of luxury hospitality standards
- UAE experience is a MUST
Full Job Posting
Job Summary
- FORBES TRAINED The Director of Operations is responsible for overseeing the day to day operations of the hotel, ensuring exceptional guest experiences, operational efficiency, and financial performance.
- The role provides strategic leadership to all operational departments while maintaining brand standards, driving team engagement, and maximizing profitability.
Responsibilities
- Lead and manage all hotel operational departments, including Front Office, Housekeeping, Food & Beverage, Recreation, Engineering, and Security.
- Ensure the highest standards of guest service and operational excellence are consistently achieved.
- Drive guest satisfaction by monitoring service quality and implementing continuous improvement initiatives.
- Ensure compliance with brand standards, Forbes standards and company policies.
- Develop and implement operational strategies to achieve revenue, profitability, and guest satisfaction goals.
- Monitor departmental budgets, costs, productivity, and financial performance.
- Analyze operational reports and KPIs to identify opportunities for improvement.
- Coach, mentor, and develop department heads and operational teams.
- Foster a culture of teamwork, accountability, and continuous improvement.
- Conduct regular operational meetings and ensure effective communication across departments.
- Work closely with the Sales & Marketing, Finance, Human Resources, and Revenue Management teams to achieve business objectives.
- Lead the hotel in delivering memorable guest experiences while maintaining operational efficiency.
Additional Duties
- Support pre opening, renovations, and special projects when required.
- Handle guest concerns and VIP requirements professionally and efficiently.
- Ensure compliance with local legislation, health and safety requirements, and company policies.
Job Qualifications
- Previous or current Marriott experience is mandatory.
- Previous or current UAE hospitality experience is mandatory.
- FORBES trained with a strong understanding of luxury hospitality standards.
- UAE experience is a MUST
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