Director of Operations
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Key skills for this role
About the Role
Oversee hotel operations, ensuring guest satisfaction, operational efficiency, and financial performance while leading various departments and implementing strategies for improv.
Key Skills for This Role
Responsibilities
- Lead and manage all hotel operational departments, including Front Office, Housekeeping, Food & Beverage, Recreation, Engineering, and Security
- Ensure the highest standards of guest service and operational excellence are consistently achieved
- Drive guest satisfaction by monitoring service quality and implementing continuous improvement initiatives
- Ensure compliance with brand standards, Forbes standards and company policies
- Develop and implement operational strategies to achieve revenue, profitability, and guest satisfaction goals
- Monitor departmental budgets, costs, productivity, and financial performance
- Analyze operational reports and KPIs to identify opportunities for improvement
- Coach, mentor, and develop department heads and operational teams
- Foster a culture of teamwork, accountability, and continuous improvement
- Conduct regular operational meetings and ensure effective communication across departments
- Work closely with Sales & Marketing, Finance, Human Resources, and Revenue Management teams to achieve business objectives
- Lead the hotel in delivering memorable guest experiences while maintaining operational efficiency
Requirements
- 1 6 years of experience in hotel operations management
- Experience in leading operational departments such as Front Office, Housekeeping, F&B, Engineering, and Security
- Knowledge of brand standards and Forbes standards
Full Job Posting
Role Overview
- The Director of Operations is responsible for overseeing the day to day operations of the hotel, ensuring exceptional guest experiences, operational efficiency, and financial performance.
- The role provides strategic leadership to all operational departments while maintaining brand standards, driving team engagement, and maximizing profitability.
Responsibilities
- Lead and manage all hotel operational departments, including Front Office, Housekeeping, Food & Beverage, Recreation, Engineering, and Security.
- Ensure the highest standards of guest service and operational excellence are consistently achieved.
- Drive guest satisfaction by monitoring service quality and implementing continuous improvement initiatives.
- Ensure compliance with brand standards, Forbes standards and company policies.
- Develop and implement operational strategies to achieve revenue, profitability, and guest satisfaction goals.
- Monitor departmental budgets, costs, productivity, and financial performance.
- Analyze operational reports and KPIs to identify opportunities for improvement.
- Coach, mentor, and develop department heads and operational teams.
- Foster a culture of teamwork, accountability, and continuous improvement.
- Conduct regular operational meetings and ensure effective communication across departments.
- Work closely with the Sales & Marketing, Finance, Human Resources, and Revenue Management teams to achieve business objectives.
- Lead the hotel in delivering memorable guest experiences while maintaining operational efficiency.
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