Director of Operations
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Key skills for this role
Role Overview
The Director or Senior Director of Medical Coding leads large-scale coding operations across multiple clients and service lines.
The role owns delivery excellence, quality, operational efficiency, growth, compliance, client satisfaction, P&L performance, and transformation.
The position leads coding professionals, managers, and operational leaders across multiple locations.
The role is listed for Chennai or Bangalore and includes general shift or overlap with US hours.
Key Skills for This Role
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About the company
Omega Healthcare Management Services is an AI-driven healthcare solutions company serving hospitals, physician groups, and healthcare providers.
The company combines healthcare expertise, technology, and human delivery capabilities to improve revenue operations and patient care outcomes.
Role overview
The Director or Senior Director of Medical Coding leads large-scale coding operations across multiple clients and service lines.
The role owns delivery excellence, quality, operational efficiency, growth, compliance, client satisfaction, P&L performance, and transformation.
The position leads coding professionals, managers, and operational leaders across multiple locations.
The role is listed for Chennai or Bangalore and includes general shift or overlap with US hours.
Business and delivery leadership
- Lead end-to-end medical coding operations across business units and client engagements.
- Own productivity, quality, turnaround time, client satisfaction, and financial outcomes.
- Drive governance, standardization, operational controls, workforce planning, utilization, and scalability.
- Ensure adherence to SLAs, regulatory requirements, compliance policies, and coding guidelines.
- Lead large teams of coders, auditors, managers, and operational leaders.
Financial management
- Own business-unit P&L, revenue, margins, cost optimization, and profitability.
- Monitor performance against business plans and budgets.
- Develop business cases and ROI models for transformation and investment initiatives.
- Support strategic planning, forecasting, and business reviews.
Quality and compliance
- Ensure compliance with ICD-10-CM, CPT, HCPCS, ICD-10-PCS, DRG, APC, and payer-specific guidelines.
- Establish quality assurance and audit frameworks and drive coding accuracy.
- Monitor quality metrics and implement corrective and preventive actions.
- Partner with quality, compliance, and training teams to maintain performance standards.
Transformation and client management
- Lead continuous improvement, automation, AI-enabled coding, and digital transformation initiatives.
- Use Lean, Six Sigma, and operational excellence methods to improve productivity, quality, turnaround time, and financial outcomes.
- Serve as executive sponsor for key client engagements and lead governance reviews.
- Support RFPs, client presentations, due diligence, proof of concepts, and transition planning.
- Identify service expansion opportunities and contribute to organizational strategy.
Experience
- 20+ years of overall experience in US healthcare revenue cycle management.
- 15+ years of medical coding experience with proven leadership responsibility.
- Experience leading large-scale coding operations with global delivery exposure.
- Experience managing P&L, revenue, margins, budgeting, and financial performance.
- Experience managing teams of 500+ to 1,000+ FTEs.
- Experience with healthcare providers, hospitals, physician groups, and health systems.
Qualifications and competencies
- Strong operational analytics, performance management, and workforce optimization knowledge.
- Excellent communication, executive presentation, problem-solving, and leadership skills.
- Bachelor's degree in life sciences, healthcare administration, nursing, pharmacy, or a related field.
- Master's degree such as MBA or MHA is preferred.
- CPC, COC, CCS, CCS-P, RHIA, or RHIT certification is listed as a preferred qualification.
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