Director of Operations & Administration

• Bachelor's degree in Healthcare Administration, Business Administration, Health Services, Public Health, Behavioral Health, or a related field.
• Minimum of 5 years of progressively responsible healthcare, behavioral health, or medical-practice operations experience.
• Previous supervisory or management experience.
• Demonstrated ability to manage employees, contractors, multiple priorities, and competing deadlines.
• Strong understanding of healthcare administrative workflows and compliance.
• Excellent leadership, communication, organizational, and problem-solving skills.
• Strong attention to detail and follow-through.
• Ability to work independently and make sound operational decisions.
• High level of professionalism, discretion, confidentiality, and accountability.
• Proficiency with Microsoft 365, electronic health records, and healthcare administrative systems.

• Master's degree in Healthcare Administration, Health Services, Business Administration, Public Health, Mental Health, or a related field.
• Previous leadership experience within an Outpatient Mental Health Center (OMHC), Psychiatric Rehabilitation Program (PRP), behavioral health organization, or Maryland healthcare organization.
• Knowledge of Maryland Medicaid and behavioral health requirements.
• Experience with authorizations, credentialing, billing/revenue cycle, licensing, audits, quality assurance, and regulatory compliance.
• Experience supervising multidisciplinary healthcare teams.

We are seeking someone who is:

• A leader, not simply an administrator.
• Highly accountable and dependable.
• Comfortable supervising and holding staff accountable.
• Proactive rather than waiting to be given every assignment.
• Able to identify a problem and follow it through resolution.
• Organized enough to manage multiple departments and deadlines simultaneously.
• Confident making routine operational decisions independently.
• Able to distinguish between matters they can resolve and matters requiring CEO involvement.
• Comfortable working directly with the CEO/Executive Director in a high-trust leadership position.

We are especially interested in candidates who can bring structure, accountability, efficiency, and consistency to a growing behavioral health organization.

Employment Type: Part-Time, Salaried Schedule: Approximately 30 hours per week, Monday–Friday Compensation: $52,000–$65,000 annually, commensurate with experience Work Location: Baltimore, Maryland — primarily on-site

This is a leadership position requiring consistent weekday availability during the organization's primary business hours.

The Director of Operations & Administration will have substantial authority over routine day-to-day operations while reporting directly to the CEO/Executive Director.

The CEO/Executive Director retains final authority over major financial decisions, banking, accounting-system access, compensation changes, executive hiring and termination decisions, major contracts, strategic decisions, and other matters specifically reserved for executive approval.

This position will not have access to company bank accounts or QuickBooks and will not independently issue company payments.

The Director will review and approve appropriate payroll and payment documentation and submit approved items to the CEO/Executive Director for final processing.

Caring Hands Behavioral Health Center?

This is an opportunity for an experienced healthcare operations professional to have a meaningful leadership role within a growing behavioral health organization.

The successful candidate will work directly with executive leadership, have significant responsibility for organizational operations, and help strengthen the systems, people, and processes necessary for continued growth.

Caring Hands Behavioral Health Center is an Equal Opportunity Employer.