Director of IT

Quindar is looking for a Director of IT to lead and scale our corporate IT function. This is a hands-on player-coach role responsible for delivering reliable, secure, and responsive IT support across our unclassified environment.

This role owns Tier 1 and Tier 2 support, employee onboarding/offboarding, endpoint management, office IT, enterprise software administration, remote employee support, and execution of CUI hardening requirements. It does not own classified or SCIF networks but will work closely with IT Engineering and Cybersecurity.

We view IT as a customer-service organization. Success means employees trust the IT team, commitments are met, issues are permanently resolved, and leadership has clear visibility into performance and priorities.

· Lead and scale the corporate IT team while remaining hands-on when needed. If you do not want to get your hands dirty, this position is not for you.

· Establish measurable SLAs and build a culture of responsive, proactive support where employees never have to chase IT for status.

· Standardize IT systems, configurations, tools, and processes to improve reliability and scalability.

· Manage an agile team including sprint planning, backlog review, and daily standups in support of enterprise projects such as GCC-H migration

· Own the IT roadmap and major projects with clear milestones, owners, risks, committed dates, and consistent stakeholder communication.

· Drive permanent fixes through root-cause analysis rather than recurring workarounds.

· Own onboarding, offboarding, endpoints, identity and access, enterprise software tools, office technology, and remote employee support.

· Partner with Cybersecurity to execute CUI hardening, patching, endpoint compliance, and related controls.

· Own incident response for corporate IT issues, including clear communication and follow-through through resolution.