Director of Housekeeping
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Key skills for this role
About the Role
Manages housekeeping operations, ensures compliance with standards, conducts training, and focuses on guest satisfaction and financial performance.
Key Skills for This Role
Responsibilities
- Manage housekeeping functions and staff daily
- Ensure guest rooms, public space and employee areas are clean and well maintained
- Direct and work with team to execute housekeeping operations
- Improve guest and employee satisfaction and maximize financial performance
- Inspect areas of responsibility and follow up with improvement plans
- Ensure compliance with housekeeping policies, standards and procedures
- Review staffing levels to meet guest service, operational and financial objectives
- Inventory stock to ensure adequate supplies
- Supervise inspection program for guestrooms and public space
- Conduct human resources activities including training, scheduling, and employee recognition
Requirements
- High school diploma or GED
- 3 years experience in housekeeping or related professional area
- OR 2 year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major plus 3 years experience
Full Job Posting
Job Summary
- Manages housekeeping functions and staff on a daily basis to ensure property guest rooms, public space and employee areas are clean and well maintained.
- Directs and works with team to successfully execute all housekeeping operations.
- Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
- Responsible for inspecting areas of responsibilities and following up with a plan for improving results.
Candidate Profile
- High school diploma or GED; 3 years experience in housekeeping or related professional area.
- OR 2 year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years experience in housekeeping or related professional area.
Core Work Activities
- Managing Housekeeping Operations and Budgets: Ensures compliance with all housekeeping policies, standards and procedures.
- Understands the importance of department's operation on the overall property financial goals and educates staff on details as appropriate.
- Reviews staffing levels to ensure the guest service, operational needs and financial objectives are met.
- Obtains list of rooms to be cleaned immediately and list of prospective check outs or discharges to prepare work assignments.
- Inventories stock to ensure adequate supplies.
- Supervises an effective inspection program for all guestrooms and public space.
- Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
- Ensures all employees have proper supplies, equipment and uniforms.
- Communicates areas that need attention to staff and follows up to ensure understanding.
- Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
- Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
- Conducting Human Resources Activities: Uses all available on the job training tools to train new room attendants and provide follow up training as necessary.
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