Director of Guest Services
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Key skills for this role
About the Role
Lead front office operations, ensuring guest satisfaction and brand standards, with strong leadership and communication skills, and proficiency in property management systems.
Key Skills for This Role
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Key Responsibilities
- Lead and manage daily front office operations, ensuring alignment with brand standards and guest expectations.
- Skilled in staff supervision, including scheduling, coaching, and performance management to ensure optimal service delivery.
- Demonstrated success in guest satisfaction strategies, with a proactive approach to handling feedback, complaints, and service recovery.
- Excellent organizational and planning skills, with the ability to prioritize tasks and develop actionable goals.
- Well-versed in brand standards, with a commitment to maintaining a high level of service consistency across all front office touchpoints.
- Strong interpersonal and communication skills, capable of motivating teams, conducting effective meetings, and driving results.
- Ability to act as a service champion, fostering a positive and guest-centric atmosphere throughout the front office.
- Experience in analyzing guest feedback, identifying areas for improvement, and implementing service enhancements.
- Proficiency in property management systems (e.g., Opera, Fidelio) and Microsoft Office Suite.
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