naukri
Director of Groups & Events
Marriott International
Abu Dhabi, UAE
Full Time
Director
Field
3 weeks ago
Event ManagementBudget ManagementCustomer ServiceTeam LeadershipContract ManagementVendor Management
Free
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Event ManagementBudget ManagementCustomer Service
About the Role
POSITION PURPOSE Oversees the functions of Groups & Events Management, including the departments of Event Planning, Event Service and Event Technology (Destination Management, i.
Key Skills for This Role
Event ManagementBudget ManagementCustomer ServiceTeam LeadershipContract ManagementVendor Management
Responsibilities
- Oversee functions of Groups & Events Management including Event Planning, Event Service, and Event Technology
- Ensure implementation of brand service strategy and initiatives
- Manage operational preparation for group bookings including deposits, room blocks, and rooming lists
- Lead event management teams and set expectations for service behaviors
- Develop working relationships with outside vendors and establish pricing and service agreements
- Ensure exceptional customer service and respond to event satisfaction surveys
Requirements
- Experience in event management operations and budget management
- Strong leadership and team management skills
- Excellent customer service and communication skills
- Ability to manage group operations including room blocks and contracts
Full Job Posting
Position Purpose
- Oversees the functions of Groups & Events Management, including Event Planning, Event Service and Event Technology.
- Ensures implementation of the brand service strategy and brand initiatives.
- Has overall responsibility for executing all property events with seamless turnover from sales to operations and back to sales.
Essential Functions Managing Event Management Operations and Budgets
- Researches and analyses new products, pricing and services of competition.
- Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts.
- Ensures the property is apprised of all groups that will impact property operations.
- Works with culinary team to ensure compliance with food handling and sanitation standards.
- Oversees Event Operations including Banquets, Event Services and Event Technology.
- Oversees event planning team (BEO/Resume writers).
- Ensures meeting space and corresponding heart of the house areas are cleaned and maintained.
- Leads the execution of brand service initiatives in event management areas.
- Develops a Groups & Event Management strategy aligned with the brand's business strategy.
Managing Group Operations
- Manages operational preparation for all group bookings, including guest deposits, mini hotels, room blocks, rooming list, cut off dates, waitlist, overflow accommodations, rooming requests, contact relationships and ticketing needs.
- Checks for accuracy on all booking sheets, contracts to verify they are in accordance with operational guidelines.
- Maintains organized, accurate files on each group account and monitors course of action daily.
- Provides various reports and communications to Sales, Front Office and Accounting.
- Acts as primary Rooms Division contact in advance planning meeting.
- Manages receipt and entry of each group rooming list prior to or by proposed deadline.
- Attends Pre Convention Meetings, Bill Reviews and site visits for assigned groups.
- Manages all rooms aspects of assigned groups and uses discretion in dealing with group contacts.
Leading Event Management Teams
- Sets expectations and holds groups and event management leadership team accountable for desired service behaviors.
- Communicates a clear and consistent message regarding departmental goals.
- Identifies key drivers of business success and keeps team focused on critical few to achieve results.
- Ensures integration of departmental goals in game plans.
- Ensures brand and regional business initiatives are implemented and communicates follow up actions.
Managing Profitability
- Encourages calculated risk taking to generate incremental revenue and deliver excellent guest service.
- Works directly with major groups when high profile and financial impact will be significant.
- Develops working relationships with outside vendors and establishes prices and service agreements to enhance event experience and increase additional revenue opportunities.
Ensuring Exceptional Customer Service
- Creates an atmosphere in all groups and event management operations areas that meets or exceeds guest expectations.
- Consults with customers to determine objectives and requirements for events such as meetings, conferences, and conventions.
- Reviews and responds to results of Event Satisfaction Survey.
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