Director Of Group Sales
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Key skills for this role
About the Role
Functions as the leader of the property s group sales effort for properties with a significant number of events over 300 peak rooms. Manages the property's reactive.
Key Skills for This Role
Responsibilities
- Function as the leader of the property's group sales effort for properties with a significant number of events over 300 peak rooms.
- Manage the property's reactive and proactive group sales efforts.
- Share responsibility for achieving group revenue goals, guest and associate satisfaction.
- Implement the brand's service strategy and applicable brand initiatives in all aspects of the sales process.
- Provide day to day leadership oversight to on property group sales associates.
- Maintain ultimate accountability for verifying that the team maximizes group revenue opportunities by up selling and accurately forecasting revenues.
Requirements
- 2 year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in sales and marketing or related professional area
- OR 4 year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in sales and marketing or related professional area
- Demonstrated skills in supervising a team
- Group sales experience
Full Job Posting
Job Summary
- Functions as the leader of the property's group sales effort for properties with a significant number of events over 300 peak rooms.
- Manages the property's reactive and proactive group sales efforts.
- Shares responsibility for achieving group revenue goals, guest and associate satisfaction.
- Implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process.
- Provides day to day leadership oversight to the on property group sales associates with a focus on building long term, value based customer relationships.
- Maintains ultimate accountability for verifying that the team maximizes group revenue opportunities by up selling and accurately forecasting revenues (e.g., catering and group rooms) for all events.
Candidate Profile
- 2 year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area.
- OR 4 year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.
- Preferred: 4 year college degree.
- Demonstrated skills in supervising a team.
- Group sales experience.
Core Work Activities Managing Sales Activities
- Functions as the leader of the property's group sales effort for properties with a significant number of events over 300 peak rooms.
- Solicits, books and develops local group business.
- Recommends booking goals for sales team members.
- Develops and manages group sales revenue and operation budgets, and provides forecasting reports.
- Works with management team to create and implement a group sales/marketing plan addressing revenue, customers and market.
- Assists with selling, implementation and follow through of group sales promotions.
- Executes and supports Marriott's Customer Service Standards and hotel's Brand Standards.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
- Participates in and practices daily service basics of the brand.
- Coordinates and deploys group sales resources on property to monitor the pull through and sustainment of sales strategies.
- Verifies that the property implements a seamless turnover from sales to operations and back to sales.
- Manages the property's reactive and proactive group sales efforts.
Building Successful Relationships
- Works collaboratively with off property sales channels to verify the property needs are being achieved.
- Interacts effectively with guests/clients, sales and kitchen, vendors, competitors, local community, catering associations and other hotel departments.
- Executes exemplary customer service to drive customer satisfaction and loyalty.
- Serves the customer by understanding their needs and recommending the appropriate features and services.
- Gains understanding of the hotel's primary target customer and service expectations.
- Develops a close working relationship with operations to execute strategies at the hotel level.
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