Director of Engineering

Lead and grow engineering teams through managers and senior individual contributors, creating clarity, accountability, and a high-performance culture.

Partner closely with Product, Design, Data, and other engineering leaders to turn strategy into execution across a complex, cross-product area.

Set engineering direction that balances speed, quality, and long-term scalability.

Raise the bar on engineering excellence, operational health, and delivery rigour in an environment where Front of House has made quality, proactive monitoring, and stronger governance a clear priority.

Help teams ship the capabilities that matter most to our strategy, including areas such as guest recognition, personalised experiences, automation, role-aware workflows, and connected guest journeys.

Drive strong cross-tribe and cross-division collaboration, especially where ecosystem value depends on shared capabilities across Front of House, Back of House, Platform, and Fintech.

Coach leaders to make sound decisions, reduce unnecessary complexity, and build teams that can move fast without collapsing under scale or operational pressure.

Success in this role means building an engineering organisation that can deliver against the core outcomes Front of House is aiming for:

Increasing the share of the guest journey powered by Mews

Improving Guest Lifetime Value

Reducing Time to Serve for staff and guests

It also means helping teams translate strategy into measurable outcomes, with clearer metrics, better prioritisation, and stronger links between engineering delivery and business impact.

Significant experience leading engineering organisations in a modern B2B SaaS, platform, or product company.

A track record of leading through scale, ambiguity, and change.

Strong technical judgment with the ability to guide architecture, quality, and execution without needing to be the person writing all the code.

Experience building healthy organisations through other leaders, including coaching engineering managers and senior engineers.

The ability to partner deeply with Product and Design and to lead in a model where business context, user value, and engineering execution are tightly connected.

A bias for clarity, pragmatism, and high standards.

Confidence making hard trade-offs: knowing when to simplify, when to invest, and how to keep teams focused on the most important outcomes.

The long-term strategy is clear: recognise guests earlier, personalise experiences more effectively, automate the right workflows, and give staff the tools to act with confidence in real time.

This role is an opportunity to lead at that intersection of technology, customer experience, and commercial impact, and to shape the engineering organisation that brings that vision to life.

If you’re an engineering leader who thrives in complex product environments, knows how to scale both systems and people, and wants to help redefine what great hospitality software looks like, we’d love to talk.

Pay Transparency at Mews

Salary ranges are provided in good faith and reflect current market conditions and internal pay structures. Final compensation may be adjusted based on funding, budget constraints, or exceptional candidate qualifications, but will remain within reasonable proximity to the stated range.

This salary disclosure is provided in compliance with applicable pay transparency legislation. We are committed to equal pay practices and prohibit salary history inquiries during our recruitment process.

If the location you're applying from wasn't originally advertised for this role, salary range information is available upon request at any point during the application/interview process - your recruiter will be able to help.

Our success is powered by our incredible people, supported by benefits that help them thrive.

We’re an equal opportunities employer. We value teams that reflect the diversity of the customers and communities we serve. Different perspectives make better ideas, stronger products and a more welcoming company.

We also believe transparency is important when deciding if you're the right fit. Mews is an ambitious, high-pressure environment of continuous learning and high standards. Success here requires resilience, adaptability and a willingness to solve difficult problems.

A few things that define how we work:

High autonomy means high responsibility. People are expected to take ownership and drive outcomes. There isn’t a detailed playbook for everything, and that’s part of what makes the work challenging – and rewarding.

Change is constant. We’re growing quickly and adapting as we scale. Teams, processes and priorities continue to evolve, and only people who stay curious and agile will thrive.

We’re remote-first, not relationship-free. Flexibility is core to how we work, but strong relationships still matter. Our teams are global, so we need expert collaborators and communicators to help us move forward together.

AI is an integral part of our processes. It’s not here to steal people’s jobs, but to amplify efficiency and productivity. We’re motivated to proactively use the technology to seek out better ways of working and share our findings with the rest of the company.

If there's anything we can do to support you during the application process, let us know.

We don't discriminate on the basis of race, religion, colour, nationality, gender, sexual orientation, age, marital status, veteran status, disability or any other protected characteristic.

One final thing: don't hold back. If you don't meet 100% of the criteria in this job description but you're certain you could make a big impact, apply. Everyone should have equal access to opportunities, and we're committed to providing an inclusive experience.

If Mews sounds like the kind of environment where you'd thrive, we'd love to hear from you.