Director of Customer Success

📍Dubai, UAE \| 💵 OTE of AED 800k

Imagine stepping into a leadership role where the accounts already exist, the product is trusted globally, and the region is entering its next growth phase.

This is one of those rare opportunities.

We are working with one of the market leaders in financial crime, fraud, and compliance tech.

Their solutions help banks, fintechs, and financial institutions navigate increasingly complex regulatory environments through advanced AML, transaction screening, fraud prevention, and payment risk solutions.

The business already holds a strong reputation across the Middle East and Africa and the regional customer portfolio continues to grow rapidly.

WHY NOW?

Financial institutions across MEA are under growing pressure to modernise their risk and compliance infrastructure.

Regulatory scrutiny is increasing, fraud threats are evolving faster than ever, and financial crime compliance has become mission critical.

Existing customers are expanding their investments into strategic risk platforms, creating a major opportunity for strong commercial leadership focused on retention, expansion, and long-term customer value.

This is not a “fix what’s broken” environment.

The business has strong customer retention, low internal churn, and a highly collaborative international culture.

The foundation is already there.

Now the organisation is investing further into leadership as the region scales.

In this role, you will lead a high-performing Account Management team responsible for a \~$30M portfolio across the Middle East and Africa.

This is a strategic leadership role focused entirely on growing and retaining existing accounts.

You will manage and coach a team of 7 account managers responsible for retention, upsell, and cross-sell across enterprise and mid-market financial services customers.

Your role is to elevate team performance, strengthen customer engagement strategies, and help scale the team as regional growth accelerates.

→ Lead and develop a team of Account Managers across the MEA region

→ Drive retention, expansion, and long-term customer value across a \~$30M portfolio

→ Coach and implement structured sales and customer success methodologies

→ Support strategic account growth initiatives across enterprise financial services clients

→ Own performance management, reviews, coaching plans, and team development

→ Partner closely with regional and global leadership on growth strategy

→ Help scale the team as the regional business expands

→ Act as escalation point for key customer relationships and commercial discussions

→ Foster a high-performance, collaborative, and culturally diverse team environment

✦ Newly created leadership role driven by regional growth

✦ Join one of the most established global brands within financial risk and compliance technology

✦ Existing high-value customer portfolio with strong market reputation

✦ Strong internal retention and collaborative company culture

✦ Highly international and diverse working environment

✦ Hybrid working model

✦ Significant investment into the MEA region and leadership structure

✦ Opportunity to shape and scale the Customer Success organisation

✔ Proven leadership experience managing Customer Success or Account Management teams

✔ Strong SaaS background within enterprise or strategic accounts

✔ Experience managing large commercial portfolios ($20M+ preferred)

✔ Hands-on coaching and performance management experience

✔ Strong understanding of sales methodologies such as MEDDIC, SPIN, or similar

✔ Experience leading diverse, multicultural teams

✔ Ability to manage strategic enterprise customer relationships and escalations

✔ Based in the UAE with prior UAE market experience (this role does

not

come with a relocation package)

✔ Fluent English communication skills

→ Experience within AML, Fraud, Payments, or Financial Crime Compliance

→ Background in financial services or risk solutions

→ Arabic or French language skills

💶 OTE of AED 800K with 60/40 split

🏥 Premium family health insurance

✈️ Annual flight tickets for employee and family

🌍 Hybrid working model