Director, Model Transformation Program Management Lead

We are seeking a Director of Program Management to lead the Program Management Office (PMO) in a multi-year strategic Operating Model Transformation. Reporting to the leadership team of Aon Business Services (ABS), this role works closely with an Internal Consulting team and collaborators throughout the enterprise. It is responsible for directing the governance, planning, and performance management framework that supports the successful delivery of the transformation across solution lines, regions, and functions. Aon is in the business of better decisions At Aon, we build decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one engaged team, and we are passionate about helping our colleagues and clients succeed. What the day will look like You will lead a team of program managers, coordinating and developing them to ensure the flawless delivery of our transformation roadmap. Your day will involve facilitating the identification and reduction of risks, ensuring compliance and operational risks are addressed, and bringing up critical issues to senior partners. You will collaborate with workstream leads to monitor progress and implement corrective actions where necessary. Program Planning & Delivery Management Coordinate, mentor, and develop a group of program managers to create and maintain a coordinated transformation roadmap, including scope, achievements, critical path, and interdependencies across workstreams Support the identification, evaluation, prioritization, and reduction of program risks and dependencies, ensuring that regulatory, compliance, and operational risks are addressed in all program activities Bring up critical risks and recommended solutions to senior collaborators, and work with workstream leads to establish baseline plans, track progress, and apply corrective actions when delivery risks arise Lead planning, measurement and tracking of progress and benefits realization, ensuring alignment to the defined argument and strategic outcomes Program Governance & Control Enable and maintain the governance framework for the operating model transformation, including steering committees, program approvals and build workshops Define and coordinate standards, templates, and processes for program planning, status reporting, risk/issue management, and change control Ensure decisions, actions, and dependencies are detailed, tracked, and resolved in a timely manner Manage the program calendar, including steering meetings, forums, and key decision achievements Collaborator Management & Communication Cultivate positive relationships with business leaders, key collaborators, and cross-functional partners to ensure agreement and engagement in transformation roadmap Develop and complete a clear communication and reporting strategy tailored to executive sponsors, business leaders, and delivery teams Produce high-quality program reporting (e.g., dashboards, status reports, executive packs) that provide clear insight into progress, risks, and decisions needed Support change management activities in partnership with Change/HR/Communications teams, including impact assessments and engagement plans Change Enablement & Continuous Improvement Support changes and redesigns to the target operating model, including processes, organization, governance, and technology impacts, when challenges arise Ensure that build decisions are traceable to strategic objectives and translated into clear implementation plans Help define and monitor adoption and readiness metrics (e.g., training completion, process adherence, stabilization targets) Coordinate pilots, phased rollouts, and post‑implementation reviews, incorporating lessons learned into future releases Continuously refine PMO processes based on feedback, metrics, and lessons learned How this opportunity is different It leads the enterprise-wide PMO for a multi-year operating model transformation, with direct responsibility for governance, benefits realization, and executive-level partner management across regions and functions. Rather than managing a single project or workstream, this role coordinates a coordinated portfolio of complex, cross-functional initiatives and builds how Aon delivers its future operating model. Skills and experience that will lead to success 7+ years of experience in project/program management, with 3+ years in a PMO leadership role, preferably within a management consulting firm Hands-on experience establishing Global Capability Centers (GCCs) or Centers of Excellence (COEs), including operating model development, process transition, and governance framework setup Demonstrated experience leading complex, multi-workstream transformation programs (e.g., operating model redesign, shared services, process re-engineering, or large-scale systems implementation)