Director, Medicare Advantage Strategy

Responsibilities

• Serve as Twin's subject matter expert on Medicare Advantage, bringing deep knowledge of MA members, health plans, care models, market dynamics, and industry best practices.
• Develop a deep, continuously evolving understanding of the MA member, including health needs, motivations, technology comfort, accessibility needs, care-seeking behaviors, social needs, engagement barriers, and expectations of their health plan and care providers.
• Advise Product, Design, Clinical, and Operations teams on how Twin's member experience and care model should evolve for the Medicare population.
• Partner with the Medicare Advantage Product Lead to shape the end-to-end MA member journey, identify gaps and opportunities, and pressure-test product strategy and roadmap decisions.
• Help Twin look around corners by monitoring changes in the MA market, CMS policy, health plan priorities, competitive offerings, emerging care models, and member expectations—and translating those changes into implications for Twin.
• Bring expertise across key MA domains including member experience, Stars and quality, CAHPS, supplemental benefits, care management, health equity, risk adjustment, utilization, retention, and plan economics—and understand how these areas interact with Twin's offering.
• Partner with Commercial and Product Marketing to understand health plan priorities, strengthen Twin's MA value proposition, support strategic customer conversations, and inform positioning and competitive differentiation.
• Build and maintain Twin's internal MA knowledge base, educating teams and leadership on the Medicare Advantage ecosystem, member population, terminology, incentives, and emerging trends.
• Establish relationships with external experts, health plans, industry organizations, and other stakeholders to keep Twin connected to evolving MA practices and perspectives.
• Represent Twin externally as a Medicare Advantage thought leader through customer conversations, industry panels, conferences, webinars, and other forums.
• Help identify new opportunities for Twin within Medicare Advantage, including populations, partnerships, capabilities, and care models where Twin can create differentiated member and plan value.
• Other duties as assigned.

Qualifications