Director, Learning & Development

2. Program Design & Ownership

Lead the design and continuous evolution of structured IP Learning Pathways, ensuring clear progression from foundational knowledge to advanced applied capability.

Ensure curriculum integrates with core IP concepts, product capabilities, quality standards, commercial acumen and end-to-end customer workflows.

Maintain coherence, rigor, and measurable impact across all learning tracks.

Partner with Product, Commercial, and Operations leaders to develop sessions grounded in real-world workflows, integration points, and applied business scenarios.

Own the end-to-end new hire learning experience for IP roles, including structure, sequencing, content standards, assessment, and capability milestones.

Establish and govern a globally consistent, scalable, and trackable onboarding framework that accelerates time-to-competency and ensures measurable readiness outcomes.

3. Content Excellence & Thought Leadership

Champion simple, high-quality learning design that minimizes SME burden while maximizing learner impact.

Lead development of practical, reusable learning assets (e.g., visual workflows, two-pagers, case-based modules, demo-driven sessions).

Embed applied case methods and scenario-based learning aligned to real customer usage.

Build and govern a centralized, reusable IP learning asset library across platforms.

4. Governance & Stakeholder Partnership

Act as the primary learning advisor to the IP Leadership Team.

Establish a pragmatic governance model to prioritize topics and quarterly themes (e.g., Product + Commercial + Operations steering group).

Partner cross-functionally with Product Management, Customer Relationship Management, Sales Enablement, Operations, Technology and Content.

Influence senior stakeholders to align capability-building efforts with business outcomes.

5. Measurement, Insights and Impact

Implement a clear, positive, and outcome-focused measurement framework including: Reach and engagement metrics Capability/fluency progression indicators Application evidence within 30–60 days

Reach and engagement metrics

Capability/fluency progression indicators

Application evidence within 30–60 days

Provide quarterly impact reporting to IPLT, highlighting capability trends, skill gaps, and strategic learning priorities.

Continuously refine programs based on measurable business impact and learner insights.

6. Learning Operations & Platform Leadership

Oversee end-to-end learning operations including scheduling, delivery, tracking, certification, and quality assurance.

Ensure seamless management of IP Academy LMS and associated tools.

Lead vendor relationships and evaluate technology enablers to enhance scalability and learner experience.

Build operational rigor while maintaining simplicity and accessibility.