Director, Large Pro Operations

Founded in 1995 as Angie’s List and rebranded in 2021

Global company with 9 brands in 8 countries and employees worldwide

Homeowners have turned to us for 300 million home projects and counting

This is a unique opportunity to lead and shape the future of a new, fast-growing, and highly visible team at Angi. The Director of Large Pro Operations will lead a team of Senior Managers (and their workstreams) while also personally owning the highest-stakes strategic priorities for our largest pro partners. You'll set the strategic agenda for the function, build the frameworks your team uses to structure problems, and be the connective tissue between Sales, Account Management, Product, Operations, Analytics, and senior leadership.

You will report to the SVP of Large Pro and serve as a critical thought partner at the leadership table — translating ambiguous, high-level priorities into a clear strategic roadmap, and executing on those quickly and effectively. You'll be expected to know our Large Pros and their needs as well as the operational teams that support them inside and out, and to build a team that operates the same way.

This role is both a builder and a coach: roughly half your time will go to owning strategic initiatives directly, and half to developing, unblocking, and setting direction for the Senior Managers who report to you.

Beyond internal strategy, this person and their team will get directly in the field — identifying where the growth opportunity sits within a specific pro relationship, coaching the Account Manager or salesperson on how to approach it, and in some cases presenting directly to the pro to influence sales and upsell outcomes.

Lead, coach, and develop a team of Senior Managers, setting clear goals, giving regular feedback, and growing their capability to own larger and more ambiguous problems over time

Set the strategic agenda and prioritization for the Large Pro Strategy function — deciding what the team works on and why, and defending trade-offs to senior stakeholders

Build and refine the frameworks, processes, and standards of rigor the team uses (data diligence, business case structure, presentation quality) so output is consistently sharp regardless of who's leading a given workstream

Represent the team's work to the SVP of Large Pro, operational leadership, and cross-functional executive stakeholders, owning the narrative on progress and impact

Hire and onboard new team members as the function scales

Independently own the most complex or highest-visibility strategic initiatives from concept through execution and success measurement

Dive into data to identify opportunities for improvement, build business cases, and drive change via large cross-functional projects

Work directly with stakeholders at the highest-value customers to solve problems that unlock business growth, and develop strategies to apply learnings across the Large Pro network

Program manage large strategic changes that span multiple teams and months, building cross-functional buy-in and providing updates to senior leadership

Proactively leverage GenAI tools (e.g., Gemini, Claude) to synthesize complex partner performance data and cross-functional insights, streamlining strategic proposals and materials

Identify where the strategic opportunity lies within a specific Large Pro account — pricing, product adoption, upsell, retention risk — using data and account context

Partner with the Account Manager or salesperson to shape the strategy and talk track for that opportunity before it goes to the pro

Get directly in front of pros when it matters — presenting strategy, data, or a recommendation in-person or on a call to influence sales and upsell outcomes

Act as a force-multiplier for the sales/AM team by showing them how to spot and structure these opportunities themselves, not just solving it for them once

A leader who can both set direction and roll up their sleeves — you don't see people management and individual ownership as competing priorities

Self-starter; owner; someone who drives projects (and people) to completion

First-class communication skills, especially translating complexity into a clear narrative for senior audiences

Data-driven, with a strong bias for action

Thrives with ambiguity and comfortable building structure where none exists

Team player who collaborates and influences effectively across the organization, including with peers senior to their direct reports

Comfortable working with internal and external stakeholders

Bachelor's degree or higher

8+ years of professional experience in consulting, finance, strategy, business development, or operations, including prior experience managing or leading people

Demonstrated experience gathering data from various sources and driving strategic insight and decision-making at a senior level

Management consulting experience at a top firm strongly preferred

Prior experience building or scaling a team or function is a strong plus

Startup experience is a plus

Strong interest in Angi, home services, marketplaces, and product-driven organizations